Madeleine Garrison

Experience

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  Innovation Academy: Freshman Project

  May 2014 - Jun 2014

  Alachua Nation

  For my freshman project in the Innovation minor, I collaborated with a group of students to create a website for small, local food businesses in Alachua County in order to attract more commerce, with room to expand the website beyond food businesses. We surveyed businesses that fit the criteria to determine interest in joining the website and willingness to participate in a discount card option. We created a discount card that would give customers specific discount opportunities at participating businesses. We presented the project at an Innovation Academy showcase with great feedback and interest. Show less

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  5 Seasons Restaurant

  Sept 2014 - Nov 2014

  Hostess and Food Runner

  Ensured customer satisfaction with in-restaurant dining experience and with phone inquiries. Assisted in preparation of side dishes and delivered entrees to customers. Maintained sanitation of food preparation areas in the kitchen.

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  Innovation Academy: 2nd Year Project

  May 2015 - Aug 2015

  Gainesville Events Team (G.E.T.)

  As part of the Innovation Academy, for my second year project I worked with a group of students to create a group for the University of Florida dedicated to connecting it's students to events both on UF's campus and throughout the surrounding Gainesville area. The purpose of creating this was to get UF's students more involved in their community.

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  Innovation Academy: Senior Project

  May 2016 - Jun 2016

  Key-Z

  As part of my Innovation Minor senior project, I worked within a student group focusing on a multidisciplinary implementation of creating a new and novel solution to remedy a common problem in people's lives. The result was the creation of an innovative new idea for a different kind of key system. At first we developed a system that would help to find lost keys. Throughout the 6 weeks, we improved upon the key system based upon interviews we conducted. After interviewing 100+ people who fit the target market and asking a series of questions regarding the new innovative key system, we succeeded in designing a product that would fit well into their lives. At the end of each week, for a total of 6 weeks, we collected survey answers and updated our questions based on the past weeks' answers. At the end of the project, we had created a minimum viable product of a key system that would work similarly to an electronic garage opener, able to unlock multiple doors, as well as have an option to open them too. Show less

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  St. Johns Archaeological Field School

  Jun 2016 - Aug 2016

  Field Student

  In a summer program through the University of Florida, I participated in 6 weeks of field work in the St. Johns Archaeological Field School; which included reconnaissance survey, site mapping and testing, and stratigraphic excavation. During lab sessions, I was responsible for cleaning and sorting the artifacts discovered. Additionally, I cleaned and sharpened the tools; including shovels, trowels, sifting screens, ruler, tarps, etc.

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  Dunwoody Pediatrics

  Nov 2016 - Jun 2018

  Patient Relations Representative & EHR Super-User Lead

  Coordinated communication between patients, family members, medical staff, and administrative staff. Interviewed patients or their representatives to identify problems relating to care, maintained knowledge of resources that are available to patients, and referred patients to appropriate health care services or resources. Investigated and directed patient inquiries or complaints to appropriate medical staff members, explained policies, procedures, and services to patients or their representatives. Played an integral part in the implementation process for Office Practicum, a new EHR system, as a Super-User lead. Instructed coworkers on the process of converting from paper medical records to electronic records. Responsible for training front office staff at the onset of the program and continued to be an ongoing resource for current and new employees with all EHR questions or issues. Responsible for assisting patient initiation and use of the patient portal system while maintaining necessary updates to the system. Verified patient insurance, updated demographics, assisted with billing statements, coordinated patient check-in and check-out, follow-up appointments, and sent requested medical records to patients and outside practices. Show less

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  MDabstract

  Oct 2019 - Jan 2021

  Medical Chart Reviewer

  Transcribed information from medical charts into a database management system for tracking and auditing purposes for multiple clients while maintaining submission guidelines. Collected, analyzed, indexed, and abstracted clinical information from medical records obtained from one legacy electronic health record (EHR) system to another EHR system and updated patient information as needed. Maintained confidentiality of patient information in compliance with HIPAA and HITECH policies. Educated new team members on account rules and policies. Show less

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  Cardea Health Integrative

  Jun 2021 - Apr 2022

  Lead Administrator

  Updated and maintained health records including incoming and outgoing faxed records, lab reports, and demographic records. Coordinated confidential information between patients, medical staff, and administrative staff. Answered patient queries and triage questions.Assisted patients with initial paperwork, registration, consent forms, and patient portal access.Scheduled and coordinated appointments between patients, providers, and medical procedures.Managed and tracked customer accounts. Took payments for procedures and office visits. Organized activities and events for patients at the office. Trained new administrative staff on office procedures and ensured compliance with workplace policies. Show less

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  Community Action Organization of Western New York

  Apr 2022 - Oct 2022

  Human Resources Administrative Assistant
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  RGBSI

  Nov 2022 - Nov 2023

  AOG Administrator

  Contract to work at Moog.

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  Moog Inc.

  Nov 2023 - now

  AOG Lead Admin