William Blacknall

Experience

• 

  Gwinnett County Public Schools

  Jul 2018 - Jul 2019

  Science Teacher

  As a Science Teacher for Gwinnett County Public Schools, my responsibilities included: • Collaborating with curriculum members to exchange materials and discuss best methods to further student learning. • Creating custom instructional materials to address the needs of diverse learners. • Maintaining a safe and positive learning environment. • Monitoring student academic growth. • Reviewing achievement data and creating a plan of action to address areas of needed improvement.The most important responsibility of this position was as follows: • Providing emotional support and guidance for developing young minds. Show less

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  DigitalCrafts

  Aug 2019 - Jan 2020

  Student Software Engineer

  Software engineering training program covering full-stack development including, but not limited to JavaScript, Python, including an emphasis on cutting-edge frameworks like React/Redux and server-side technologies including Node.js, Express, and PostgreSQL.

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  GABA Inc.

  Jul 2020 - Sept 2020

  Freelance Developer

  Tasked with creating user backend processes such as signup/sign-in functionality and authentication.Implemented and managed database processes to allow users to utilize storage when adding profile pictures, and add/update personal information in the user database.Created an admin console for employees to verify user application submission, with automatic email processes after application creation and after user verification.Implemented secure payment processing system involving Stripe, Google Cloud Functions, and Firebase Firestore. Show less

• 

  Alcon

  Oct 2020 - Apr 2021

  Digital Deployment Specialist

  -Onboarding new accounts onto the MARLO platform and assisting them with learning both basic and advanced features of the platform.-Intricately learning the details and inner-workings of the platform and condensing knowledge and information into a teachable format.-Instructing accounts on process for billing/reconciliations, as well as how to perform administrative duties on platform.-Aligning with the sales team on goals for present and future accounts, as well as methods to achieve those goals.-Communicating frequently with accounts to troubleshoot issues, optimize platform utilization, and ultimately drive sales. Show less

• 

  Bullhorn

  Jun 2021 - now

  ● Tasked with website administration and maintenance for Content-owned public and privateBullhorn Knowledge Base products.● Led Documentation Restructuring initiative to optimize file structures, streamline publishingprocesses, add clarity to existing projects, and import Bullhorn product documentation into asingle source.● Provided continuous guidance to Associate Web Developer in an effort to upskill and buildconfidence in doing independent work, addressing JIRA ticket items, and presenting informationduring meetings.● Wrote up brand new documentation for all Developer responsibilities, processes,troubleshooting steps, and external resources.● Led Stand-Ups at the beginning and end of each week to discuss ongoing action items, steps tocompletion for existing projects, and tearing down blockers.● Maintained up to date knowledge on Madcap Flare features to assist with troubleshooting,provide guidance to new Writers, and introduce new ways to accomplish existing tasks. Show less ● Tasked with assisting Bullhorn clients with getting the maximum value out of the BullhornAutomation platform, involving teaching clients about new and old features, buildingautomations from the ground up based on new and existing workflows, and troubleshootingissues as they arise, as well as frequent and timely communication across email and virtualmeetings.● Created instructional materials for clients and internal team members to reference regardingbest practices for Bullhorn Automation.● Assisted in training new members of Bullhorn Automation team by creating guides, invitations toshadowing sessions, and 1:1 meetings to discuss findings, use-cases, and answering lingeringquestions.● Contributed frequent actionable feedback and discussion regarding the Bullhorn AutomationCustomer Success Program in its infancy, resulting in changes to program length, sessionrequirements, program itinerary, and measurable metrics. Show less

  • Web Developer

    Jul 2022 - now

  • Customer Success - Automation Specialist

    Jun 2021 - Jul 2022