Joan Ilardo

Experience

• 

  Prudential Insurance

  Jan 1978 - Jan 1980

  Management Trainee Group Health Claims Division

  Responsibilities included determination of administrative costs for proposals, coordination of pricing with underwriters, monthly trend analysis of large accounts, claim adjudication and review, training new examiners, conducting expense management seminars for regional claims offices. Representative for Mid-America Home Office on the company-wide claim system user group.

• 

  Blue Cross and Blue Shield National Plan

  Jan 1980 - Jan 1981

  Methods and Procedures Analyst

  Responsibilities included conducting analysis of claim processing software packages, new product feasibility studies, analysis of premium suspense account processing, developing and documenting workflows.

• 

  North American Company for Life and Health Insurance

  Jan 1981 - Jan 1984

  Business Analyst

  Responsibilities included management engineering studies for processing departments (i.e. claim department, billing department), conducting feasibility studies, developing and documenting processing flows, training personnel, systems analysis and design.

• 

  Accenture

  Jan 1984 - Sept 1985

  Consultant

  Assignments included computer programming, writing procedures, and training of client personnel at a large state agency; conducting a study of accounts receivable processing at a major food processor; programming and testing general ledger programs for an accounting firm.

• 

  Tufts Medical Center

  Sept 1985 - Aug 1988

  Director of Patient Information

  Responsibilities included supervising a staff of 50 employees, budgeting and monitoring departmental funds, conducting management engineering studies and implementing the identified improvements, designing new automated and manual systems, developing systems for expediting inpatient billing. Committee assignments included utilization review committee, quality assurance committee, medical record committee, JCAHO site visit preparation committee, forms committee (hospital-wide), confidentiality subcommittee, concurrent utilization monitoring subcommittee, and patient accounts steering committee. Information Services Matrix Manager, 1985 to 1986. Responsibilities included acting as the liaison between Information Services and the Surgical Division, writing and producing a training manual for the clinical cost management system, training hospital managers on the clinical cost management system, systems analysis for Surgical Division administrative systems. Show less

• 

  Health Management Associates

  Jan 1989 - Jan 2001

  Senior Consultant

  Projects included conducting needs assessments for public and private agencies; designing and conducting evaluations of public health, mental health, and human services programs, managed care programs, designing and conducting program evaluations of programs for special needs and vulnerable populations, coordinating and managing projects, designing survey instruments, compiling and analyzing focus group and survey results; proposal writing; designing, implementing and managing employee benefits programs. Supervised MPH student internships from the University of Michigan School of Public Health and James Madison College at Michigan State University. Served as the Director of HMA’s Institute for Human Services Research. Show less

• 

  Michigan State University

  Sept 2001 - now

  Director of Research Initiatives, CHM and Senior Associate Chair, Family Medicine

  Works with College of Human Medicine community partners across Michigan to assist with development and implementation of research projects. Facilitates research collaborations across MSU colleges and among research universities in Michigan. Facilitates research initiatives that address aging issues. Oversees research curriculum development, program administration, research instruction, and student advising. Active in research projects related to services and supports for older adults and caregivers; the intersection of traditional healthcare and community-based organizations; and patient-providers partnerships. From 2001 to 2008, MSU School of Social Work Clinical Instructor and Student Services Coordinator - Show less

• 

  Michigan Commission on Services to the Aging

  Sept 2013 - Jul 2019

  Commissioner

  The Commission on Services to the Aging (CSA) advises the Governor, Michigan Legislature, and the Aging & Adult Services Agency (AASA) on matters relating to policies and programs for older adults in Michigan. The CSA, a 15 member body appointed by the Governor, also reviews and approves grants received by AASA and participates in the development of the state plan and budget as required by the federal Older Americans Act of 1965

• 

  Centers for Medicare & Medicaid Services

  Sept 2019 - now

  Advisory Panel on Outreach and Education member

  The panel advises and makes recommendations to the Secretary of Health and Human Services and the Administrator of the Centers for Medicare & Medicaid Services (CMS) concerning optimal strategies for:Developing and implementing education and outreach programs for individuals enrolled in, or eligible for, Medicare, Medicaid and the Children's Health Insurance Program (CHIP);Enhancing the Federal Government's effectiveness in informing Medicare, Medicaid and CHIP consumers, providers and stakeholders pursuant to education and outreach programs of issues regarding these and other health coverage programs, and the availability of other health coverage (e.g., via health insurance exchanges), including the appropriate use of public-private partnerships to leverage the resources of the private sector in educating beneficiaries, providers and stakeholders;Expanding outreach to vulnerable and underserved communities, including racial and ethnic minorities, in the context of Medicare, Medicaid and CHIP education programs;Assembling and sharing an information base of "best practices" for helping consumers evaluate health plan options;Building and leveraging existing community infrastructures for information, counseling and assistance; andDrawing the program link between outreach and education, promoting consumer understanding of health care coverage choices and facilitating consumer selection/enrollment, which in turn support the overarching goal of improved access to quality care, including prevention services, envisioned under health care reform. Show less