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Rocky Cordero

Rocky Cordero

Guidance and Counseling Student Assistant

Followers of Rocky Cordero217 followers
location of Rocky CorderoMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Director - CX Strategy CXM Delivery

  • Education

    • Rizal Technological University

      2012 - 2014
      Master's degree Industrial and Organizational Psychology

    • Rizal Technological University

      1995 - 1999
      Bachelor of Science in Industrial Psychology Behavioral Sciences

      Activities and Societies: Rizal Technological University Industrial Psychology Students Association President of Rizal Technological University Student associations of Industrial Psychology Boni Mandaluyong Charpter

  • Experience

    • Rizal Technological University

      Jun 1997 - Jun 1998
      Guidance and Counseling Student Assistant

    • Greenfield Development Corporation

      Jun 1998 - Apr 1999
      Human Resources Assistant

    • Alexander Resources

      Jan 2000 - Apr 2000
      Training and administrative Assistant

    • Globe Telecom

      May 2000 - now

      - Focal point person of Customer Experience Management Team and OSMCE in the Transformation and Special Projects initiatives specialising on OSS and Bss Transformation- Business Readiness for Change- Program/Project Management- Solutions Reviews- Testing and Results Validations- Business Benefit Realisation- Problem and Incident Management - Manages Account and customer verification of New and additional line subscriptions both for Wireless and Wireline in all lines of businesses ( Consumer and Enterprise)- Ensure Risk and Fraud Prevention Management- Completion and Delivery Application Flow Through - Lead Service Fulfillment team that process aftersales transactions coming from various Self Service Channels- Customer Experience Stragegy , Automation, and Process improvements

      • Transformation and Special Project Manager Office of Strategy Management and Customer Engagement

        Nov 2016 - now

      • Customer Experience Order Management and Service Fullfilment Head

        Feb 2015 - Oct 2016

      • CE Strategy Head for Network, Credit & Billing, Transformation and other Critical Focus Areas

        Jul 2012 - Jul 2015

      • Customer Experience Strategy Manager for Postpaid and Broadband Business

        Jul 2010 - Jun 2012

      • Contact Center Segment Head

        Jul 2007 - Jun 2010

      • Contact Center Partner Relationship Manager

        May 2003 - Jun 2007

      • Customer Service Supervisor

        Sept 2002 - Apr 2003

      • Customer Service Representative

        May 2000 - Aug 2002

  • Licenses & Certifications