Raju Odedara

Experience

• 

  Austin Engineering Company Limited

  Jan 2013 - Mar 2017

  Production Engineer

  • Qualified with 3 yrs. experience in the field of quality control activities of Machine Shop.• Handel outside cone diameter manufacturing unit with specified tolerance.• 4M System Working.• Maintain production line and quality.

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  Captain Tractors Pvt. Ltd.

  Mar 2017 - Jun 2019

  Service Engineer

  • Monthly and historical tracking, Updating and reporting on warranty cost and spend projections.• Lead the warranty managements.• Tractors products knowledge whenever required.• Drive, develop and implement warranty analysis within CTPL Tractors.• Knowledge of financial planning analysis tools a plus.• Process field debits and credits.• Experience in a quality improvement position working with warranty data & systems required.• Provide timely information for Warranty System Bulletins (product recalls) and maintaining all records of work completed.• Track Voice of Customer and warranty claims for warranty trends and initiate teams to work on warranty problem parts for resolution.• Working with dealers and districts to improve warranty understanding and claims processing procedures.• Work with supplier development quality engineers to ensure our expectations from suppliers are met to resolve Warranty issues.• Provides support to field management and technicians.• Acts as Audit liaison for Monthly/quarterly reviews (KPI), annual audit and factory audits. Show less

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  VST Tillers Tractors Ltd

  Jun 2019 - Sept 2021

  Senior Field Service Engineer

  • Responsible for AFTER SALES activities of the Gujarat.• Provide technical support & guidance to dealer service staff and technical staff.• Ensure availability of spare parts at dealership as well as KPD.• To establish self-sufficient service network in the field according to the business need and implement Service Process & standards with monitoring tools.• Ensure availability of special service tools (SST) & their proper usage.• Attend tractor complaints and failure analysis and convey the product complaints report to company.• Participate with CFT team for analysis of failure.• To arrange the driver training prog. on fuel efficiency and monitoring the major field complaints on new products.• Monitoring performance of product improvements and obtain feedback from both Dealer and Customer.• Handle warranty claims.• Arranging periodic training to dealer technicians• Conducting free service campaigns and authorized service centers.• Ensure Dealer workshops are maintained as per Company norms availability of workshop equipment, Tools Special Tools, company-trained manpower, workshop color coding.• Tracking and monitoring records of free & paid services, retro fitment and product failure and Coordinating with Plant for any aggregates related issues.• Make a Stock Depot Audit.• Ensure Proper Settlement of Service reimbursement, goodwill and reconsideration claim.• To develop the Product performance monitoring skills of service team & to use Service redemption as tool to maximize the CSI scores. Show less

• 

  SHAKTIMAN (Tirth Agro Technology Pvt. ltd.)

  Sept 2021 - now

  • Responsible for AFTER SALES self-propped machine (Hi-tech Farm solution - Paddy and silage solution)activities for West and north regions.• Provide technical support & guidance to TATPL and dealer service staff.• Responsible for New product service readiness plant and dealership end.• Tracking and monitoring records of all self-propped machines.• Participate with the CFT team for analysis of failure.• Coordination with the Sales team, Service team, Dealership team and OEM team.• Collect dealer’s and customer satisfaction indexes.• Maintaining Sales Turnover Ratio for SPD.• Develop special service tools.• MIS Preparation and analysis. Show less

  • Assistant Manager customer care

    Apr 2024 - now

  • Senior engineer customer care

    Sept 2021 - Apr 2024