James-Philip Ottesen

Experience

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  MT Højgaard

  Jun 2005 - Aug 2007

  Project Manager

  MT Højgaard is one of the leading construction and civil engineering companies in the Nordic Countries. I wrote my Master Thesis in collaboration with MT Højgaard and subsequently started to work for them as Construction Manager for the closing contract of DR Byen, segment 2 (headquarters of DR – Danish Broadcasting Corporation).• Responsible for the management and planning of the construction project, including managing subcontractors and tradesmen and procurement of building materials.

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  Industrial Dialogue

  Sept 2007 - May 2010

  Management Consultant

  Industrial Dialogue specializes in management consulting within procurement and supply chain. Its customers are primarily big Danish public bodies and international production FMCG companies.• Responsible for analysing and modeling master data and transactional data and translating that into business process improvement recommendations.• Presenting business process recommendations to customers.

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  Pool Betting start-up

  Jun 2010 - Sept 2012

  Co-Founder and Managing Director

  • Responsible for establishing business and marketing plans, project leading the development of the website, obtaining relevant licensing, negotiate external funding and managing third-party partners.• Gained extensive knowledge and experience in all tactical and strategic business aspects of a start-up.

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  Technical University of Denmark

  Dec 2012 - Apr 2015

  • Leading a team in the ongoing maintenance, support and development of the P2P systems.• Responsible for defining the strategic direction of the P2P processes, and enhancing compliance towards system use and procurement agreements.• Leading the Change Management of the roll-out and adoption of the e-procurement system to decentralised usage in all of DTU's faculties and departments.• Responsible for ensuring Purchase Order-to-Invoice matching criteria and tolerances were configured in alignment with business policies and guidelines.• Responsible for the reporting framework of P2P key metrics (system usage, straight-through-processing, overdue invoices, etc) to senior management.• Defining monitoring due diligence guidelines on compliant usage of corporate payment cards. Show less

  • Head of Procure-to-Pay

    Mar 2014 - Apr 2015

  • Strategic Purchaser, Analysis and Reporting

    Dec 2012 - Feb 2014
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  Tradeshift

  May 2015 - Jan 2021

  • Leading a global team of 25+ highly skilled account managers with focus on business value realisation and product adoption for our customers.• Defining and concurrently improving the business processes followed by the Customer Success team.• Help defining the framework and business processes for cross-functional collaboration.• Leading the internal change management in Customer Success of adoption of new tools and business processes.• Point of contact to advise on and help resolve complex customer escalations• Defining the Customer Success metrics and KPIs that form the foundation for reporting to senior management.• Implemented Gainsight (Customer Success tool) to drive pro-active account management and automated customer health calculation Show less Tradeshift is a global e-commerce network platform that helps companies run more efficiently in the entire Procure-to-Pay space; using cloud-based technology to improve processes in Procurement, Accounts Payables, Working Capital, long-tail spend and supplier engagement.• Running customer workshops to identify business objectives and targets and driving the execution with the customer.• Being an integral part of the customer lifecycle, overseeing the relationship and overall success from contract to renewal.• Serving as customer advocate, providing critical feedback to the product teams on what is important to the customer, in the form of bug fixes and feature requests.• Building and leading the geographical roll-out and supplier enablement strategies.• Influencing the customer to maximise product adoption and use of new product features. Show less

  • Global Customer Success Director

    Jan 2019 - Jan 2021

  • Customer Success Director, Nordics

    Mar 2018 - Dec 2018

  • Senior Customer Success Manager

    May 2015 - Feb 2018
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  UiPath

  Mar 2021 - now

  Senior Customer Success Manager