Hillary Shah

Experience

• 

  The Chemours Company

  May 2016 - Aug 2016

  Process Engineering Intern

  During this internship, I analyzed Process and Instrumental Design documents for a sodium cyanide plant and developed an understanding of the process through the utilization of chemical engineering fundamentals. 𝗞𝗲𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝐬 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:🔸 Took a leadership role as the SME for a material balance problem, while coordinating solutions to other engineering calculations with subject matter experts. I optimized a water balance system to run at an increased efficiency rate by 20%.🔸 Developed strong teamwork and leadership skills while managing workload and project deadlines. Show less

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  Naval Surface Warfare Center Carderock Division (NSWCCD)

  Aug 2017 - Oct 2019

  Technical Program Manager | Chemical Engineer (ND 4)

  I led weapon system design implementations across six ship platforms, driving efficiency gains and reducing product delays. 𝗞𝗲𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝐬 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:🔸 Boosted workflow efficiency by 60% and enhanced approval readiness by 75% through targeted Excel VBA automation.🔸 Cut product delays by 20% while driving an 80% improvement in overall lifecycle completion efficiency across six ship platforms.🔸 Promoted 3 times during my tenure working at NSWCCD, reaching highest level in organization structure (ND 4).𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗡𝗦𝗪𝗖𝗖𝗗, 𝗜 𝘀𝗶𝗺𝘂𝗹𝘁𝗮𝗻𝗲𝗼𝘂𝘀𝗹𝘆 𝘀𝗲𝗿𝘃𝗲𝗱 𝗮𝘀 𝗮𝗻 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗣𝗠 𝗮𝘁 𝘁𝗵𝗲 𝗣𝗲𝗻𝘁𝗮𝗴𝗼𝗻, 𝗿𝗲𝗽𝗼𝗿𝘁𝗲𝗱 𝗱𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝘁𝗼 𝘁𝗵𝗲 𝗗𝗲𝗽𝘂𝘁𝘆 𝗦𝗲𝗰𝗿𝗲𝘁𝗮𝗿𝘆 𝗼𝗳 𝘁𝗵𝗲 𝗡𝗮𝘃𝘆, 𝗮𝗻𝗱 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗼𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝗵𝗶𝗴𝗵-𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗱𝗲𝗳𝗲𝗻𝘀𝗲 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀. Show less

• 

  Vectrus

  Oct 2019 - Jul 2021

  Product Manager

  I leveraged machine learning algorithms and MySQL databases to develop solutions that enhanced environmental safety. Translated complex user needs into actionable product strategies, driving the successful launch of an analytics tool offering real-time, accurate chemical detection for critical industries. I collaborated with engineering and UI/UX teams to better understand format for dashboard and visualizations I was creating for various end users.𝗞𝗲𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝐬 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:🔸 I led product development for a data analytics platform, increasing operational efficiency by 83% and saving $750K in costs across departments.🔸 I aligned product roadmaps with government objectives, driving a 20% increase in customer satisfaction and a 15% boost in product adoption. Show less

• 

  Brayman Technical Services Corporation

  Jul 2021 - Mar 2022

  Engineering Program Manager

  As Engineering Program Manager, I led initiatives to improve system reliability and efficiency within In-Service Submarines while working closely with senior personnel. I served as the Reliability Control Board (RCB) and Cannibalization Material Team lead, in which I lead the development and implementation of government KPIs.𝗞𝗲𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝐬 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:🔸 Increased system reliability by 25% through the RCB and implemented new database features, improving productivity by 10%.🔸 Enhanced product roadmap execution through cross-functional collaboration and stakeholder engagement, resulting in improving delivery timelines by 23% and boosting operational efficiency by 14%.🔸 I advised leadership on cost-reduction strategies through monthly cost analysis, and I facilitated cross-functional collaboration to improve program success.𝘉𝘳𝘢𝘺𝘮𝘢𝘯 𝘛𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘪𝘴 𝘢 𝘵𝘳𝘶𝘴𝘵𝘦𝘥 𝘤𝘰𝘯𝘵𝘳𝘢𝘤𝘵𝘰𝘳 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘋𝘦𝘱𝘢𝘳𝘵𝘮𝘦𝘯𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘕𝘢𝘷𝘺 𝘗𝘳𝘰𝘨𝘳𝘢𝘮 𝘌𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘖𝘧𝘧𝘪𝘤𝘦, 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘚𝘶𝘣𝘮𝘢𝘳𝘪𝘯𝘦𝘴. Show less

• 

  Xenon arc

  Mar 2022 - Jan 2024

  In this role, I lead the development and execution of technical and functional documentation for developers, ensuring alignment between system requirements and business goals. I collaborate closely with stakeholders, presenting complex solutions to drive informed decision-making and product efficiency. I am proud of delivering high-impact product features on accelerated timelines, aligning with executive board and client demands while maintaining exceptional operational standards.𝗞𝗲𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝐬 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:🔸 I spearheaded the deployment of advanced AI-driven automation, boosting case resolution efficiency by 35% and eliminating 70% of manual tasks across customer service, sales, and finance teams.🔸 I crafted data migration strategies that ensured a 96% accuracy rate, slashing post-launch errors by 88%, and delivering a smooth transition to cloud-based systems.🔸 By creating detailed SOPs and a user acceptance test plan, I increased employee proficiency by 75% and shortened onboarding time by three weeks, training over 100 employees.🔸 I implemented an innovative bug-tracking and customer feedback platform that cut issue resolution times, ensuring we met 24-hour SLA commitments. 🔸 I successfully led the MVP deployment for 13 global clients within 10 months by transitioning to Dynamics D365 CE and F&O, delivering projects on time and within budget.𝘟𝘦𝘯𝘰𝘯 𝘈𝘳𝘤 𝘪𝘴 𝘗𝘳𝘪𝘷𝘢𝘵𝘦 𝘌𝘲𝘶𝘪𝘵𝘺 𝘉𝘢𝘤𝘬𝘦𝘥, 𝘢 𝘱𝘰𝘳𝘵𝘧𝘰𝘭𝘪𝘰 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘰𝘧 𝘗𝘦𝘢𝘬 𝘙𝘰𝘤𝘬 𝘊𝘢𝘱𝘪𝘵𝘢𝘭. Show less I was responsible for driving revenue growth and competitive positioning through the development and execution of a comprehensive pricing strategy. I conducted in-depth user research to enhance the user experience and led the end-to-end product lifecycle. Major client I worked with includes: Kerry Group, DuPont, Quaker Houghton, and Cargill.𝗞𝗲𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝐬 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:🔸 I improved product adoption and market penetration by 13%, owning the entire product lifecycle from ideation to launch and beyond.🔸 I modernized 22 revenue-generating websites and mobile apps, resulting in improved site performance and a 90% transaction success rate.🔸 By integrating Stripe API, I optimized payment operations, cutting processing times by 30%.🔸 I introduced a one-touch order process and conducted A/B testing, which increased conversion rates by 20%.🔸 I managed a 10-member Agile team, ensuring 90% on-time feature delivery through effective sprint planning and backlog management.𝘟𝘦𝘯𝘰𝘯 𝘈𝘳𝘤 𝘪𝘴 𝘗𝘳𝘪𝘷𝘢𝘵𝘦 𝘌𝘲𝘶𝘪𝘵𝘺 𝘉𝘢𝘤𝘬𝘦𝘥, 𝘢 𝘱𝘰𝘳𝘵𝘧𝘰𝘭𝘪𝘰 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘰𝘧 𝘗𝘦𝘢𝘬 𝘙𝘰𝘤𝘬 𝘊𝘢𝘱𝘪𝘵𝘢𝘭. Show less

  • Technical Product Manager

    Jan 2023 - Jan 2024

  • Ecommerce Product Manager

    Mar 2022 - Jun 2023