Diego Da Costa Larangeira

Experience

• 

  Alpina Txtil

  Jan 2003 - Aug 2008

  Eletricista de Manutenção
• 

  Startest Comercio e Serviços

  Aug 2008 - Feb 2012

  Técnico Informatica

  I was responsible to develop automated tests programs for motherboards, train customers on how to performs motherboard tests, and support them on their needs related to these tests.

• 

  Robert Bosch GmbH

  Mar 2012 - Dec 2012

  Estagiario

  I was responsible to create and control SAP security roles, following the established guidelines. To monitor servers, both hardware and software, that were running inside the LA datacenter, to guarantee that nothing was out of ordinary and take action in case of any problem.I did also help on the Data Center Auditing done in LA, to assure that all datacenters were under the specified guidelines.

• 

  IBM

  Dec 2012 - Dec 2020

  Application Integration and Middleware Support Specialist

  Working on middleware layer, my role is to support mission and business critical applications, built on a wide range of technologies, from proprietary to largely used on IT, such as application server, webserver, messaging, etc., and using a wide array of tools, like Bash (GNU tools), SQL, PERL, Python, and so on. As part of my duties I have to create automation and monitoring solutions, to guarantee a stable and reliable environment, optimization of process is also a part of the day to day activities. Investigation and tracking of incidents, that require a deeper understanding of our application, technologies and telecom, are also part of the activities performed. Daily routine includes working together with USA, India and Philippines professionals.I work as team leader, advising them as a SME (subject matter specialist), helping on selecting new hiring, training new resources and acting as a mentor for new and experienced members on other teams as well. Show less

• 

  E-Core

  Dec 2020 - now

  As a senior support engineer, my primary responsibility is to assist enterprise clients by addressing their technical inquiries and ensuring an exceptional customer experience. A significant aspect of my daily routine involves deep-diving into complex issues and triaging them across various layers and technologies, from the web layer to the code. Additionally, I collaborate closely with Product Managers and developers to offer insights that align the product development process with customer support requirements.A key component of my role is serving as a Subject Matter Expert (SME) to aid colleagues in resolving their cases, offering mentorship and guidance on both technical and interpersonal skills.I actively participate in content development and curation, contributing to the creation and maintenance of a public knowledge base that aims to facilitate the dissemination of knowledge to all stakeholders. Show less

  • Atlassian Senior Support Engineer @ e-Core

    Dec 2021 - now

  • Atlassian Premier Support Engineer

    Dec 2020 - now