Samantha Gerrity

Experience

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  SUNY Oswego Telefund

  Sept 2010 - May 2011

  Student Caller

  Collaborated with a team of students, at SUNY Oswego Telefund, to connect with college alumni. Informed alumni of campus events, renovations and how they could donate to their Alma-mater. Maintained a positive and professional work demeanor using open communications. Regularly achieved or exceeded daily donation goals becoming one of the teams’ key employees.

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  IBM

  Sept 2011 - Feb 2019

  Certified Project Manager, PMP®

  IBM Project ManagerLead PM managing multiple projects delivering MPLS and NOC services to over 3,000 retail locations. Helped to create strategic plan to attain customer and contract requirements.Duties comprised of scheduling conversions, supervising vendors and contractors, and customer invoicing. Worked with colleagues to create a user friendly database to store and export data. Regularly led team with problem solving tactics to close conversion issues. Communicated install activities and rollout schedule with client and provided daily reporting. Show less

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  CrossCom

  Feb 2019 - May 2022

  Service Delivery Manager

  Performing as a SDM and PM managing multiple high profile accounts and projects to deliver IT field services. Executing several project rollouts simultaneously through clear expectations and communication, and many times compressed timelines.Work closely with leadership to present new ideas for current and future projects to ensure we are meeting customer expectations. Offer real time solutions for actual margins & project management throughout the project lifecycle. Continuous training of project coordinators for use of company systems, Microsoft suite, and incorporating skills to successfully complete customer rollouts. Delegating tasks through different work streams daily, offering support and recommendations. Consistently focused on addressing issues within customer schedule, field service availability, and industry changes. Problem solving to ensure all stakeholders are in agreement regarding out of scope and change orders. Responsible for ensuring service and break fix SLAs are met along with monthly reporting. Manage escalations for both service and project accounts and deliver solutions for the future. Provide reporting for customer inventory reconciliation, billing review and disputes, and cutover status. Take pride in positive reinforcement and criticism, quick responses, throughoutness, and adaptability. Successfully able to keep current customers satisfied and encourage their new projects each quarter with confidence. Show less

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  Microsoft

  May 2022 - now

  Senior Project Manager

  Delivery project manager within PMO, supporting Leading Edge Delivery business health and strategic initiatives. Oversee and manage government contracts and license renewals for organization.Responsible for maintaining and fostering customer relationships.