Blessing C. Osademe

Experience

• 

  INEBEN International school

  Aug 2017 - Nov 2017

  Educational instructor

  • Plan, prepare and deliver instructional activities.• Create instructional resources for use in the classroom.• Create positive educational climate for students to learn in.• Meet course and school-wide student performance goals.• Participate in ongoing hands-on training sessions.• Preparation of spreadsheet and assessment report.

• 

  Vika farms

  Jan 2018 - Oct 2018

  Operations Supervisor

  • Ensures the safety and efficiency of poultry farm operations.• Records data and creates reports on worker attendance, and animal growth. • Assigns duties to farm workers and ensures that they are carried out in an efficient manner.• Oversee the machinery that performs certain tasks.• Train new workers.• Enforce workplace sanitation practices to prevent the spread of disease.

• 

  Helium Health

  Sept 2018 - now

  • Supervise and assign support tasks to team members, mentor and provide guidance to junior analysts.• Provide technical expertise and guidance to the support team. • Foster a culture of continuous learning and skill development.• Conduct Quality Assurance (QA & Product Monitoring) checks for system updates• Collaborate with development teams to test new features.• Ensure software updates meet quality standards and compliance requirements.• Manage Customer Experience, monitor customer satisfaction and gather feedback. • Identify and implement improvements to enhance the customer experience.• Contribute to strategic planning for support operations. • Maintain expertise in EMR software and stay updated on industry trends.• Maintain a positive and professional attitude with clients.• Log and manage incidents and requests using ITSM tools Show less

  • Senior Technical Support Analyst (Team Lead)

    Apr 2023 - now

  • Junior Technical Support Analyst (Team Lead)

    Feb 2021 - Mar 2023

  • Customer Success Analyst

    Mar 2020 - Jan 2021

  • Support Analyst

    Sept 2018 - Mar 2020