H. P. Gross

Experience

• 

  Scotiabank

  Jan 2010 - Apr 2010

  Web Developer (Internal Systems Online Development)

  • Developed internal sales software for GICs and Mutual Funds in Java for a web-based platform• Learned and became familiar with version control software

• 

  University of Waterloo

  Jan 2011 - Apr 2011

  Web and Educational Content Developer

  • Developed instructional worksheets based on Ontario Secondary School mathematics curricula.• Maintained the website Wired Math (http://www.cemc2.math.uwaterloo.ca/wired_math/)• Led mathematics enrichment sessions at Margaret Avenue Middle School in Kitchener preparing students formath contests for eight weeks

• 

  Self Employed

  May 2014 - Mar 2020

  Private Mathematics Tutor

  • Assessed learning skills and assisted in the development of learning strategies• Taught both university and high school students with flexible working hours• Focused on the fundamentals of mathematical problem solving and applications to areas such as calculus and combinatorics

• 

  Conestoga College

  Aug 2018 - Jan 2020

  Seasonal Bookstore Clerk

  • Assisted in shipping and receiving of online book orders• Demonstrated organizational skills through inventory management of stock levels• Located products for students and staff in a prompt and courteous fashion

• 

  The Literacy Group of Waterloo Region

  Jun 2019 - Aug 2019

  Curriculum Planner/Tutor

  • Worked with adults to develop fundamental mathematics and English skills towards employmentgoals• Tested a Microsoft Office training suite to assess suitability for our client base• Researched options for optical character recognition software to digitize educational materials

• 

  Élections Canada | Elections Canada

  Sept 2019 - Oct 2019

  Supervising Deputy Returning Officer

  • Supervised a poll site, communicated with voters and election staff to clarify election processes• Took over various roles during breaks to ensure continuous delivery of election services• Worked as a Registration Officer during Advance Polls

• 

  Majorel

  Mar 2020 - Nov 2022

  Customer Service Specialist

  • Assisted customers via both voice calls and text chats with the delivery and information about their orders• Met Service Level Agreements as set out by the client to best serve the customer• Spent time using an SAP database for order support for replacements and refund• Gathered information from a variety of internal tools to determine the best solution for the customer

• 

  TD

  Dec 2022 - now

  Associate Software Engineer