Pak Hong CHUNG

Experience

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  Double Haven Capital (Hong Kong) Limited

  Jan 2011 - Jan 2013

  IT support
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  Optix Solution Limited Hong Kong

  Aug 2011 - Aug 2013

  System Engineer

  2 months hardware installation i.e. mobile router on bus; software development e.g. C++, PHP project.22 months IT support experience in a financial institute,-- General help desk support to 20 multinational (UK,AUS,INDIAN) client users-- Windows XP/7, MS Office 2007/2010, BlackberrySmartphone support-- Bloomberg software support, e.g. TCP/IP diagnosis-- In house software development-- Windows and Linux server administration-- Perform server relocation project-- IP phone and conference room setup-- Basic database server administration (MySQL and MSSQL)-- MS AD and Exchange server 2003/2008 administration-- File Server managament, i.e. Windows Server NFS-- Assist in Migration project from Windows Sever 2003 to 2008-- P2V migration project, migrate 5 Windows Servers from physical to virtual-- Blackberry server setup and migration project, i.e. setup new BESX server and migrated user from BPS server.-- VDI setup and administration (Citrix XenDesktop,ESXi, and Vsphere)-- Daily and weekly server and user VM backup, Symantec Backup EXEC and Veeam Backup & Replication-- Network infrastructure administration e.g. Juniper firewall, switch, router, SSLVPN-- Network Management, e.g. security policy setting, firewall rules setup, virtual LAN setting, DHCP setting-- BCP, system monitoring tools Show less

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  Wells Fargo

  Jan 2015 - Aug 2017

  Technical Service Specialist

  Respond to telephone inquiries concerning technical support, focusing on U.S. after hour line of business and day time global line of business. Document and resolve basic break fix problems regarding business applications and software -- MS Office applications-- AS400 mainframe applications-- Symantec Endpoint Protection-- VDI desktop and applications-- MS AD account trobleshootingMessaging related application and hardware-- MS Outlook, secure email-- BlackberryHardware troubleshooting, i.e. desktop and laptop trobleshooting, printer installation, retail branch hardware support.Network connectivity support, i.e. wifi connection, remoteVPN connection, endpoint security connection.Record, resolve or direct requests to appropriate technical area orvendor, ie use of ticketing system, problem escalation procedure,system outage handling. Show less

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  Edge Technology Group

  Aug 2017 - Mar 2020

  • Client Professional Services Team Lead

    Jul 2019 - Mar 2020

  • Service Desk Engineer

    Aug 2017 - Jul 2019
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  Bare Cove Technology

  Jul 2020 - now

  Head Of Project Management

  Bare Cove Technology (BCT) is a Hong Kong based consultancy and solutions provider. Our team is made up of proven leaders in the fields of cybersecurity, software development, cloud technologies, and IT infrastructure and design. We support the top asset managers in Asia Pacific, helping our clients to leverage innovative technology to automate and improve their daily workflows, and to meet the evolving expectations of institutional investors and global regulators. Contact info@barecovetech.com for additional information. Show less