Rameen Khan

Experience

• 

  Start Tech

  Jan 2021 - Jan 2022

  Technical Support Specialist

  Provide frontline technical support to customers,resolving hardware and software issues promptlyand ensuring customer satisfaction.Diagnose and resolve hardware and softwareproblems.Document interactions and solutions accurately.

• 

  NYC Department of Education

  Jan 2022 - now

  Substitute
• 

  Convoy Inc

  Jun 2022 - Jan 2023

  Intern

  Assist with the installation, configuration, and maintenance of computer systems, software applications, and peripherals.Collaborate with team members to identify and implement solutions to improve IT processes and workflows.Ensure compliance with company policies and procedures related to IT security and data privacy.Contribute to a positive and collaborative team environment by actively participating in team meetings, discussions, and initiatives.

• 

  DAY Elevator & Lift

  Aug 2023 - Dec 2023

  Intern

  • Conducting tests and repairs on software.• Consult with vendors, perform research, and evaluate products to assist in the selection and purchase of equipment and installation or upgrade.• Providing technical support to clients or internal users. This may involve troubleshooting issues, answering queries, and resolving technical problems.