Magdalena Tomala

Experience

• 

  Macrologic SA

  Aug 2008 - Sept 2008

  Administrative and Personnel Department

  Main scope of responsibilities: Filling in personal details in periodic evaluation computer systemLearnt about different evaluation applications in computer science sectorAcquired the basic knowledge of Lotus Notes 6

• 

  Lufthansa

  Mar 2012 - Aug 2012

  Finance and Administrative Department Intern

  - Responsible for Accounts Receivable for all LH Group Companies- Credit Management: including the management of credit applications, guarantees, and rating evaluations - Communication Project focused on the IT consolidation and long term cost reduction - Preparation of the budget for a branch office in SA Gained insights into different forecasting techniques

• 

  Kendrion NV

  Apr 2013 - Jun 2013

  Intern

  It was a three month internship and I was assigned to work on, develop and create a cost flexibility tool, whose main aim was to measure the maximum possible cut in operating and personnel expenses. It was used as a basis for the bachelor graduation thesis

• 

  Google

  Jan 2014 - now

  As a Solutions Consultant within the Google Cloud Vendor Management Organization (VMO), I managed complex vendor operations delivering critical support to the Sales organization's Go-To-Market functions (e.g., BI, Helpdesk, Program Management, Deal Ops). I owned key vendor relationships end-to-end, overseeing performance against SLAs and driving continuous improvement through structured governance, including monthly and quarterly business reviews (MBRs/QBRs).Key responsibilities included:* Shaping and executing scalable, customer-centric vendor strategies aligned with Sales Operations objectives.* Developing outcome-based operating and commercial models to ensure high-quality service delivery.* Leading vendor sourcing activities and expanding the scope of services with existing partners.* Partnering with Sales Operations leaders to understand requirements, add value, and ensure vendor alignment.* Managing extended workforce onboarding, SOW negotiations, PO management, and acting as the primary contact for escalations.* Collaborating extensively with cross-functional teams (GPO, xWS, Legal) to implement standardized, scalable, and repeatable processes across the vendor landscape. Show less * Directed the operational delivery of creative writing services within gTech's Scaled Services team, enabling advertisers (LCS & GMS) to effectively utilize Google's ad products through high-quality, scaled ad creation.* Owned the relationship and performance management of Managed Service Partners (MSPs), ensuring world-class service delivery through rigorous KPI monitoring (Quality, Timeliness, Cost) and feedback loops.* Spearheaded process re-engineering and optimization initiatives, identifying opportunities to streamline workflows, improve efficiency, enhance customer satisfaction, and operationalize solutions across global teams.* Developed and refined service strategies, process documentation, and training materials in partnership with stakeholders to ensure operational robustness and clarity.* Served as the primary liaison between vendor partners and internal Google teams (Sales, Sales Support, Product), facilitating clear communication, managing expectations, and resolving escalations through root cause analysis (RCA).* Managed site-level operations, including resource planning (hiring oversight, access, logistics) and stakeholder engagement across regional and product teams.* Leveraged data analysis to track performance trends, identify improvement opportunities, define reporting requirements (BRDs), and champion data-driven decision-making. Show less - Vendor management: managing vendor performance in region, identification and risk mitigation from a delivery standpoint, responsible for process compliance with all internal policies, strategic initiatives relating to vendors- Ensuring global alignment and consistency across absence plans and regional teams- Project Managing implementation of a new Global Policy across over 50 countries- Responsible for implementation of HR processes across any new entities in EMEA- Management of sick leave process across different countries Show less

  • Deal Strategy & Operations, Google Cloud

    Mar 2025 - now

  • Global Go-To Market Senior Solutions Consultant, Google Cloud

    Jan 2022 - Mar 2025

  • Senior Operations Lead and Vendor Manager

    Jun 2019 - Jan 2022

  • HR Program Manager

    May 2017 - Jun 2019

  • HR Operations Specialist

    Jun 2015 - Apr 2017

  • HR Operations Coordinator

    Jan 2014 - May 2015