Pragya Goel

Experience

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  Tata Consultancy Services

  Aug 2012 - Aug 2021

   Profiled the transactional data for 2 year and documented the deficiency in order for data remediation work stream, supported all defects related the transaction code grouping and mapping to ensure suspicious anti money (SAM) laundering alerts in SAM are accurately triggered. Plan, coordinate and manage the testing activities and testing team. Build test setups and test plans including detailed test cases to provide sufficient test coverage for performance, functionality and system regression traceable to system requirements, schedule releases and hot fixes. Collaborate closely with development team to ensure that testing is going hand in hand with the software development across all SDLC phases Collaborate closely with BSAs to ensure that all the requirements are captured and clear for integration with upstream and downstream. Track, report, and manage defects and bugs using JIRA and other tools Select or develop, setup and operate a system simulation and test bed for end to end evaluation of the system, device to server client. Validate the performance of the Actimize tool based on the requirements for Fraud and loss work items. Show less  Collaborated with the Data Governance Leads and provide necessary assistance to deploy Data Governance Program (i.e. maintaining the inventory of data governance roles, current state assessment) across the Enterprise. Participated in the development and implementation of data governance and management standards. Assisted in the preparation of end user materials and tools to support data standards, such as data dictionary templates, user guides etc. Worked on a project building strategies and process to resolve data access issue Enterprise wide. Responsible for generating dashboard for Data Governance and Data quality dimensions using SQL script and Tableau. Interprets data, analyze results using statistical analysis and provide on-going dashboards/reports to update stakeholders. Managed, maintained and updated office SharePoint site for audit purposes. Created standard process documents and Visio diagrams that can be used Enterprise wide. Successfully assisted and resolved over 10,000 client records with integrity issues in data rectification project. Worked with Senior manager and Director directly to construct an implementation plan to support planning, executing and controlling of the projects for presentation and reports. Key Data Governance Consultant to support the Digital Crown Jewel program, providing deep analysis and expertise for data identification and exposure reduction in key data flows (120+) Show less • Worked as Project Coordinator managing operational activities of Walgreens which is one of the largest accounts of TCS with annual revenue of ~200 Million USD.• Managed all the activities apart from delivery that are required to run account smoothly. This includes Contract Management, WON management, Account Receivables and account payable management, Resource management etc.• Managed compliance and reporting’s including monthly/weekly progress reports, Risk register, Issue Register, Revenue reports, Gross Margin estimation.• Prepared financial business plan, consolidation of projected revenue statement, calculation of profitability and realization. Tracking and monitoring revenue targets, tracking and monitoring billing cycle, unbilled revenue and on time billing according to the milestones defined.• Prepared monthly revenue report, outstanding report and milestone report.• Enabled automation in financial areas as per the organization initiative and streamlined workflows to shorten processing time.• Assisted business in highlighting the operational risks that they face and the suitable strategies to mitigate these risks.• Prepared collection plan on a monthly/quarterly basis and tracking it rigorously to meet the collection targets.• Efficient in interacting with clients for following up on unresolved issues, analyzing and resolving problems, due-diligence, system study and analysis, reporting etc. effective in ensuring high-quality customer experience, analyzing & enriching customer experience while adhering to SLAs and work processes.• Managed tracking of outstanding invoices and taking effective action against delayed payments after analyzing the root cause, resulting in improved quarter on quarter collections.• Managed end to end operational activities of 500Milllion USD contract right from SOW creation, contract creation, WON management, resource allocations, billing, invoicing and collections. Show less • Worked using ITIL best practices to manage and coordinate activities during overall incident life cycle for the client. • Responsible for making various reports required by the client. Performing incident analysis, root cause analysis, trend analysis.• Ensuring all stakeholders are notified and periodically updated on the occurrence and progress of incidents according to a predefined communications plan provided by client.• Carrying out appropriate escalations and exercising/engaging necessary authorities to implement resolution within SLA.• Continually reviewing the progress and coordinating incident resolution within contracted SLA timelines.• Ensuring incident records are periodically updated and the information is complete and accurate.• Ensuring the steps taken at various stages towards resolution and summary of resolution is clearly recorded.• Managing the ticket queue and ensure the tickets are being picked up and actioned by the right team/person.• Participated in deployment of Knowledge management module in Service Now tool.• Preparing and/or reviewing the Incident reports post resolution and publish report to appropriate stakeholders. Show less • Handed end-to-end IT activation and working with sales, Finance/legal and solution teams to understand activation requirements. • Conducting and planning the transformation of client’s business process from legacy system to iON. • Involved in micro managing successful activation of iON solutions for clients.• Imparting training for clients as well as internal teams on textile (procurement to sales cycle), finance & accounting and customer relationship management.• Functioning as a single point of contact for clients and delivery of IT as a service and iON.• Successfully implemented ERP for clients training 90days time period for each client for Textile vertical.• Looked after practice project management concepts for phase-wise ERP implementation Show less

  • Integration Team Lead (Actimize)

    Jul 2020 - Aug 2021

  • Data Governance Analyst

    Sept 2018 - Jun 2020

  • Project Coordinator

    Sept 2015 - Aug 2018

  • Incident / Business Analyst

    Mar 2014 - Aug 2015

  • Business Analyst

    Aug 2012 - Feb 2014
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  Bmo Bank of Montreal

  Sept 2021 - now

  Program UAT Lead