Cathleen Wighton

Experience

• 

  JB Hi-Fi

  Jul 2007 - Jul 2009

  Counter Sales

  In a fast paced environment I ensured customers purchases were processed quickly and accurately using electronic POS, as well as processing finance applications as needed. Balancing tills, processing new stock and general upkeep of the counter area was often required. As a senior staff member I was also responsible for training and supervising new staff.

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  Commonwealth Bank

  Oct 2009 - Jan 2014

  Customer Service Representative

  I provided outstanding customer service and ensured that the telling area ran smoothly. By maintaining current product and compliance knowledge I assisted customers to make the best banking decisions to suit their needs, enabling me to meet sales and referral targets. I assisted to train and supervise new staff, as well as ensuring cash and foreign currency levels were maintained to meet the needs of the branch and balancing branch cash daily.

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  Department of Treasury and Finance, Victoria

  Dec 2015 - Jan 2016

  Economics Intern

  Throughout the internship I worked mainly on housing policy. This involved research, writing papers and briefs, and contributing to team discussions.

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  The Fair Work Ombudsman

  Jan 2016 - Jan 2020

  As part of the Policy team I work in a fast paced and often reactive environment to provide support to the Fair Work Ombudsman, the Executive Director – Policy, Analysis, Intelligence and Reporting and the wider agency by:• Contributing to the strategic planning of team work by considering the political environment and views of key stakeholders.• Project managing large bodies of work such as preparation for the agency’s appearance before Senate Estimates and internal process improvement.• Drafting correspondence of behalf of the Ombudsman and Senior FWO Officials, as well as on behalf of the Minister and their Office, adapting communication style for intended audience and correspondence signatory.• Contributing to strategic research and preparing essential briefing materials, including for Federal Government Ministers and the Ombudsman.• Crafting a range of written materials including speeches for the Ombudsman and Senior FWO Officials and submissions to government inquiries.• Providing support and guidance to team members including working with junior colleagues to develop their knowledge and skills.I was appointed to this position in August 2019, after acting in the role from May 2018. Show less I work with colleagues across the Agency to deliver strategic research, briefs and submissions to the Fair Work Ombudsman and Executive Director of Policy Analysis, Intelligence and Reporting; draft correspondence on behalf of the Ombudsman and the Minister; and have collaboratively drafted speeches delivered by the Fair Work Ombudsman. I have been extensively involved in preparation for Senate Estimates and other Senate Committee appearances, including contributing original material to briefs and providing the Executive with accurate and timely updates on priority issues.I was appointed to this position in September 2017, after acting in the role for six months commencing in March 2017. Show less

  • Acting Assistant Director - Policy

    Jan 2020 - Jan 2020

  • Senior Policy Adviser

    May 2018 - Jan 2020

  • Policy Adviser

    Mar 2017 - May 2018

  • Strategic Analyst

    Dec 2016 - Mar 2017

  • Graduate Research Analyst

    Jan 2016 - Dec 2016
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  The Fair Work Ombudsman

  Aug 2020 - Aug 2020

  Acting Executive Officer - Corporate Sector Taskforce
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  The Fair Work Ombudsman

  Dec 2020 - Jan 2021

  Acting Assistant Director - Corporate Sector Taskforce

  I also acted in this role in September 2020.

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  The Fair Work Ombudsman

  Apr 2021 - Jun 2022

  • Secretariat - Large Corporates Branch

    Feb 2020 - Jun 2022

  • Acting Executive Officer - Large Corporates Branch

    Apr 2021 - Apr 2021
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  Department of Infrastructure, Transport, Regional Development, Communications and the Arts

  Jun 2022 - now

  Senior Policy Officer