Judit Racz

Experience

• 

  Sykes Central European Ltd.

  Oct 2003 - Mar 2008

  - Technical support of data analysis in complex cases- Team lead responsibilities: monitoring, organizing and coaching team on a day-to-day basis- Provide status reporting of team activities and major KPIs to the management- Creating training materials and educating new employees- Escalation point to analyst and interface to the customer regarding structural problems - Monitoring and verifing clients accounts - Data consolidation and analysis- Ensure prompt and high-quality processing of client claims

  • Senior Customer Care Representative

    Apr 2005 - Mar 2008

  • Customer Care Representative

    Oct 2003 - Apr 2005
• 

  Affinitas GmbH

  Dec 2012 - Feb 2018

  - Assisting customers in resolving their queries via written channels, as well as localizing and testing the content of promotional campaigns and product features.- Designing and holding department-wide trainings to educate new colleagues within payment processes. - Performing collection processes and payment dispute challenges (SEPA, credit card, PayPal payment). - Payment and Collection Procedure Agent- Deputy Team Leader of 13 people (CZ/SK/HU/TR)- Payment trainer- Handling incoming queries and consulting with clients- Quality assurance of customer profiles (HU,DE,IT)

  • Junior Localization and Customer Care Manager

    Aug 2016 - Feb 2018

  • Junior Customer Care Manager

    Dec 2012 - Jul 2016
• 

  Spark Networks

  Mar 2018 - now

  - Develop and implement targeted, group-specific, optimized multi-channel CRM campaigns (promotional and automated emails, onsite banners, in-app, push notifications) for brands like Christian Mingle, Jdate, EliteSingles, SilverSingles, eDarling and other brand portals in 10 markets- Manage event-related CRM campaigns / collaboration with Performance Marketing department- Promotional price setup, A/B testing and analysis of campaign performances- Monitoring CRM KPIs including open rates, conversions and lifetime value- Analyze and escalate CRM / Product related issues Show less

  • Senior Customer Relationship Manager

    Oct 2021 - now

  • Customer Relationship Manager

    Nov 2018 - Sept 2021

  • Junior Customer Relationship Manager -

    Mar 2018 - Oct 2018