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Hessel Glotzbach

Hessel Glotzbach

Company Owner - Bike Mechanic

Followers of Hessel Glotzbach807 followers
location of Hessel GlotzbachHilversum, North Holland, Netherlands

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  • Timeline

  • About me

    Service Manager at SLTN

  • Education

    • OSG Echnaton

      2014 - 2017
      Havo Hoger algemeen voortgezet onderwijs (Havo)

      Activities and Societies: - English - PE - Arts - Dutch - Maths 1 - Geography - Economics - History - Maths 2 - PE 2 - Politics - Final paper assignment: "Is the usage of EPO in cycling worth it?" Hoger Algemeen Voortgezet Onderwijs in Almere.

    • OSG Echnaton

      2012 - 2014
      MAVO

      Middelbaar Algemeen Voortgezet Onderwijs

    • Windesheim Flevoland

      2017 - 2021
      Bachelor's degree HBO-ICT Business IT and Management 9.0

      The study "HBO-ICT Business IT and Management" is focused on the combination of IT and business, and creating the bridge between the two. One of the main factors of this study is the experience gained on a wide range of specialised skills, such as: consulting, process optimisation, project-management, communication, and data science. Another important factor is that during the three years of the four in this study, there is practical experience gained through internships (CoMakers), You will be… Show more The study "HBO-ICT Business IT and Management" is focused on the combination of IT and business, and creating the bridge between the two. One of the main factors of this study is the experience gained on a wide range of specialised skills, such as: consulting, process optimisation, project-management, communication, and data science. Another important factor is that during the three years of the four in this study, there is practical experience gained through internships (CoMakers), You will be placed within a company for a certain period of time during the academic year and here you will learn how to work in a specific function. This indicates that during the study, a lot of work experience is gained. Show less

    • Rotterdam School of Management, Erasmus University

      2022 - 2025
      MScBA Master in Management Business Administration and Management

    • Windesheim Flevoland

      2019 - 2020
      Minor Management Consultancy

      While doing my study "HBO-ICT Business IT and Management", I chose to do a minor in "Management Consultancy". This minor teaches you about the improvement en changing company strategies. Experience is gained with tackling the strategy, operational management or operational processes in an organization. Various advices must also be written for internal and external authorities.

    • Rotterdam School of Management, Erasmus University

      2021 - 2022
      Premaster International Business Administration Business Administration and Management

      Premaster International Business Administration

  • Experience

    • H.W.G.BikeService

      Mar 2016 - Mar 2022
      Company Owner - Bike Mechanic

      H.W.G.BikeService, een onderneming gespecialiseerd in het onderhoud en reparatie van: race-, MTB, gravel, cross-, triathlon-, tijdrit- en baanfietsen.

    • Voiceworks

      Sept 2018 - Jun 2019
      Software development intern / Product Owner

      In the second year of my studie "HBO-ICT business IT and Management" I have done a work-internship at Voiceworks NL. I had the function of Product Owner, with the primary tasks: team managing, documenting and planning in SCRUM. The project contained the development of an documentation platform where internal and external documents could be created, shared and archived. While doing this internship I gained experience working in SCRUM and with that working with tools like JIRA, GIT, also many communication and presentation techniques. I've given multiple presentations to small as well as big groups of people with many stakeholders and board members. As a Product Owner I was responsible for the end result of the project and especially the working and design of the product. This project has been assessed with a 9 (A), I'm really happy with the result of this period. Show less

    • Municipality Almere

      Sept 2019 - Jan 2020
      Consultant / Strategic Advisor

      During my minor "Management Consultancy" I have done an advisement-internship for the MKB-lab from Windesheim Flevoland in cooperation with the municipality of Almere. During this period my team and I did a research into efficiently placing people with a distance to the labor market within SMEs. As a result an advisory report was written for the job coaches of the municipality of Almere.

    • Air France Industries KLM Engineering & Maintenance

      Feb 2020 - Jul 2020
      Business Process Improvement Intern

      During the third year of my studie "HBO-ICT business IT and Management" I have done a work-internship at KLM, I worked in the Business Process Optimization sector. The project contained doing a research, writing an research- and advisory report and an implementation plan. The subject was the optimisation of app usage for an airplane cabin maintenance application.

    • De Nederlandsche Bank

      Oct 2020 - Jan 2021
      Change Management Specialist

      In the last fase of my study HBO-ICT Business IT and Management I've worked for De Nederlandsche Bank (DNB). I've worked on a digitalisation project of paper money exchange forms into a digital portal. To accomplish this I've written an advice- and implementation rapport with multiple flow diagrams and wire frames.

    • Centric

      Feb 2021 - Jun 2022

      In the second and final phase of my graduation year, I did an internship (CoMaker) for Centric Netherlands B.V. my function within the company was Programme Manager. Centric has started a change process for a new wage payment platform, a product that will be used by 150 customers who all need to be migrated to the new system. In the first phase of the project I co-led the migration component and determined the total programme management by implementing the Managing Successful Programs (MSP) method. Show less

      • Senior Customer Service Executive

        Jan 2022 - Jun 2022

      • Service Manager

        Jun 2021 - Mar 2022

      • Programme Manager HR&Payroll

        Feb 2021 - Jun 2021

    • Volharding Cycling Team

      Jan 2022 - now
      Team Manager

    • SLTN

      Jun 2022 - now
      Service Manager

      Als Service Manager bij SLTN ben ik verantwoordelijk voor het leveren van hoogwaardige IT-diensten aan onze klanten. Mijn taken omvatten het beheren en optimaliseren van serviceprocessen, het bewaken van de serviceniveaus en het waarborgen van een uitstekende klanttevredenheid.

  • Licenses & Certifications

    • Cambridge Advanced C1 English

      Oxford Cambridge Testing
      May 2021

    • Minitab certificate

      Skoledo
      Aug 2020
      View certificate certificate

    • Lean Six Sigma Green Belt Certification

      Skoledo
      Jul 2020
      View certificate certificate

    • ITIL Foundation v4

      Icttrainingen.nl
      Dec 2021