Yomar Perez

Yomar Perez

Customer Service Leader

Followers of Yomar Perez480 followers
location of Yomar PerezLos Angeles, California, United States

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  • Timeline

  • About me

    Human Resources Manager

  • Education

    • University of California, Riverside

      2014 - 2016
      Bachelor of Arts (B.A.) Psychology

      Activities and Societies: Mujeres Unidas Minor in Ethnic Studies

    • Long Beach City College

      2011 - 2014
      Associate of Arts (A.A.) Psychology
    • Grand Canyon University

      2019 - 2020
      Master of Science - MS Industrial and Organizational Psychology

      Insights into why people behave the way they do in the workplace and how employee behavior can be predicted. Apply research-based methods to produce data that lead to actionable recommendations for management. There is an emphasis on contemporary and ethical issues in psychology. Consulting and management strategies for achieving personal, group and organizational goals. Psychological principles related to personnel and human resource management in physical and virtual work environments

  • Experience

    • Superior Grocers

      Sept 2010 - Sept 2014
      Customer Service Leader

      Provide customer service, manage the front end, supervise the cashiers, help customers with returns and exchanges, work the cash register when needed, handle pick ups and loans for the cashiers, clear errors for the cashier registers, make sure all work areas have enough employee coverage.

    • University of California, Riverside

      Sept 2015 - Jun 2016
      Resident services assistant

      Provide customer service to residents and general public, process work orders, file confidential information, room inventories, inspection reports, contracts, and housing related paperwork, create and post important or critical notices, attend staff meetings and staff developments, take telephone messages, and use paper-cut software to add print quota to resident accounts.

    • UPS

      Aug 2016 - Dec 2016
      Human Resources Staffing Recruiter (intern)

      Establish recruiting requirements by studying plans and objectives; meeting with managers to discuss needs. Pre-screen applicants, schedule interviews, conduct interviews, prepare and conduct new hire tours, and prepare and conduct new hire orientations. Accomplish the organizations mission by completing related results as needed.Skills and qualifications:Phone skills, Recruiting, Interviewing skills, People skills, Supports diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgement Show less

    • Golden Nugget Las Vegas

      Jan 2017 - Jun 2020

      Manage all Employee events, promotions, communications, schedules, and creative concepts. Coordinate resources, timelines and standards to include volunteers, audiovisual, concept and creative production as needed. Collaborate, develop and implement training initiatives, employee incentive and recognition programs. Promote staff effectiveness and create a positive impact on service quality.Developed training procedure manuals, guides, scripts, and course materials, such as handouts or visuals materials for all new courses. Keep track of the learning, participation, and compliance to our learning initiatives and policy updates. Show less Administer the process of new hire processing, run licenses reports, write standard operating procedures for the employment/compensation center, and assist with benefits. Assist and prepare special projects, and process job postings by creating/posting job advertisements. Assist employees with questions, concerns and inquiries related to payroll benefits, policies, procedures, and programs available to employees. Oversee the HR coordinators in daily tasks and provide assistance when needed.Administer, process, and track leaves of absences requests/ Family and Medical Leaves of absences (FMLA). Prepare FMLA paperwork and send communication to employees in a timely manner. Assists with non-FMLA medical leaves, military leave, bereavement leaves, and personal leaves. Show less

      • Employee Engagement & Communications Manager

        May 2019 - Jun 2020
      • Human Resources Specialist- Learning & Development

        Apr 2018 - Apr 2019
      • Human Resources Specialist- Employment/Compensation

        Aug 2017 - Apr 2018
      • Human Resources Coordinator

        Jan 2017 - Aug 2017
    • Better Nutritionals

      Aug 2020 - Jun 2022
      • Sr. HR Generalist

        May 2021 - Jun 2022
      • Human Resources Assistant

        Aug 2020 - May 2021
    • Air Menzies International

      Jun 2022 - now
      Human Resources Manager
  • Licenses & Certifications

    • Mental Health First Aid

      National Council for Mental Wellbeing
      Aug 2022
  • Volunteer Experience

    • Volunteer

      Issued by Los Angeles General Hospital on Sept 2008
      Los Angeles General HospitalAssociated with Yomar Perez
    • Research Assistant

      Issued by University of California, Riverside on Jun 2015
      University of California, RiversideAssociated with Yomar Perez