
Yomar Perez
Customer Service Leader

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About me
Human Resources Manager
Education

University of California, Riverside
2014 - 2016Bachelor of Arts (B.A.) PsychologyActivities and Societies: Mujeres Unidas Minor in Ethnic Studies

Long Beach City College
2011 - 2014Associate of Arts (A.A.) Psychology
Grand Canyon University
2019 - 2020Master of Science - MS Industrial and Organizational PsychologyInsights into why people behave the way they do in the workplace and how employee behavior can be predicted. Apply research-based methods to produce data that lead to actionable recommendations for management. There is an emphasis on contemporary and ethical issues in psychology. Consulting and management strategies for achieving personal, group and organizational goals. Psychological principles related to personnel and human resource management in physical and virtual work environments
Experience

Superior Grocers
Sept 2010 - Sept 2014Customer Service LeaderProvide customer service, manage the front end, supervise the cashiers, help customers with returns and exchanges, work the cash register when needed, handle pick ups and loans for the cashiers, clear errors for the cashier registers, make sure all work areas have enough employee coverage.

University of California, Riverside
Sept 2015 - Jun 2016Resident services assistantProvide customer service to residents and general public, process work orders, file confidential information, room inventories, inspection reports, contracts, and housing related paperwork, create and post important or critical notices, attend staff meetings and staff developments, take telephone messages, and use paper-cut software to add print quota to resident accounts.

UPS
Aug 2016 - Dec 2016Human Resources Staffing Recruiter (intern)Establish recruiting requirements by studying plans and objectives; meeting with managers to discuss needs. Pre-screen applicants, schedule interviews, conduct interviews, prepare and conduct new hire tours, and prepare and conduct new hire orientations. Accomplish the organizations mission by completing related results as needed.Skills and qualifications:Phone skills, Recruiting, Interviewing skills, People skills, Supports diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgement Show less

Golden Nugget Las Vegas
Jan 2017 - Jun 2020Manage all Employee events, promotions, communications, schedules, and creative concepts. Coordinate resources, timelines and standards to include volunteers, audiovisual, concept and creative production as needed. Collaborate, develop and implement training initiatives, employee incentive and recognition programs. Promote staff effectiveness and create a positive impact on service quality.Developed training procedure manuals, guides, scripts, and course materials, such as handouts or visuals materials for all new courses. Keep track of the learning, participation, and compliance to our learning initiatives and policy updates. Show less Administer the process of new hire processing, run licenses reports, write standard operating procedures for the employment/compensation center, and assist with benefits. Assist and prepare special projects, and process job postings by creating/posting job advertisements. Assist employees with questions, concerns and inquiries related to payroll benefits, policies, procedures, and programs available to employees. Oversee the HR coordinators in daily tasks and provide assistance when needed.Administer, process, and track leaves of absences requests/ Family and Medical Leaves of absences (FMLA). Prepare FMLA paperwork and send communication to employees in a timely manner. Assists with non-FMLA medical leaves, military leave, bereavement leaves, and personal leaves. Show less
Employee Engagement & Communications Manager
May 2019 - Jun 2020Human Resources Specialist- Learning & Development
Apr 2018 - Apr 2019Human Resources Specialist- Employment/Compensation
Aug 2017 - Apr 2018Human Resources Coordinator
Jan 2017 - Aug 2017

Better Nutritionals
Aug 2020 - Jun 2022Sr. HR Generalist
May 2021 - Jun 2022Human Resources Assistant
Aug 2020 - May 2021

Air Menzies International
Jun 2022 - nowHuman Resources Manager
Licenses & Certifications

Mental Health First Aid
National Council for Mental WellbeingAug 2022
Volunteer Experience
Volunteer
Issued by Los Angeles General Hospital on Sept 2008
Associated with Yomar PerezResearch Assistant
Issued by University of California, Riverside on Jun 2015
Associated with Yomar Perez
Languages
- enEnglish
- spSpanish
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