CARMEN VOINEA

Experience

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  POLO GARAGE

  Oct 2006 - May 2012

  Store Manager / Visual Merchandiser

  2006 was the year I landed my first fashion retail job experience. Polo Gragage offered me the Sales Advisor position, which I held until June 2007. The company was a well - establish fashion retailer, with stores located in more than 97 cities across the world. The location I first worked at, was the largest shopping center in Romania. In 2007 at only 22 years old, I was directly promoted as a Store Manager. Young, passionate, disciplined and quite charismatic, I soon impressed everybody with outstanding results and a dream-team that shared the same mission as I did. Two glorious years later, I was named "Senior Visual Merchandiser" and held that position until May 2012. Managed and coordinated a team of visual merchandisers, and together took care of all 7 stores in Romania: while traveling and visiting every single store on weekly basis, we created and installed store and window displays, prepared control reports to ensure the identity of the company was retained at all times and kept a strong communication with the Country Manager and reported all significant information.I was Polo Garage Romania's representative at every semi-annual international meeting held in Turkey , held face-to-face meetings with the company's CEO and took part at every collection launch as well. Show less

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  Promod

  May 2012 - Jul 2012

  Shop Manager - "Promod"

  Recruit, hire, train, evaluate and counsel store employees.Schedule, organize and delegate assignments.Provide a positive working environment and handle employee issues appropriately and in a timely manner.Resolve customer complaints by determining optimal solutions.Ensure interior and exterior store is maintained to company standards.Utilize management labor tools, including effective scheduling to maximize productivity, profitability and margins.Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.Provide exceptional customer service and ensure the employees also provide the same level of service.Communicate, execute and manage marketing merchandising programs.Conduct regular store meetings.Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.Management of all store operational issues; to include store housekeeping, store administrative duties, physical inventories, price changes, supplies, etc. Show less

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  Azadea Group

  Sept 2012 - Jan 2016

  Assistant Manager - "Pull and Bear"

  Supported the store manager to increase month-to-month sales revenue and was in-charge of the whole operation during his absence. Nominated "Best Employee of the Month" (in 2013) - across more than 2000 employees, due to my overall performance: the work environment I implemented, boosted significantly the team-productivity and was deeply appreciated. Dealt with hundreds of different customers on daily basis, and scored the maximum number of points in the "Mystery Shopper" visits. Highly involved in the visual merchandising process (display and shop windows changes). Prepared retail analysis reports by collecting, analyzing and summarizing information. Maintained healthy inventory by checking the merchandise to determine stock levels and anticipating customer demands.Implemented controls designed to reduce overall shrinkage levels.Always made sure the shop floor operations run smoothly. Conducted semi-annual team performance evaluations to establish career progression plans for key team members retention. Show less

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  Boutique 1 Group LLC

  Feb 2016 - Mar 2018

  Manager- Boutique 1

  In charge of the International section of the store, where the most renowned brand/designer names of the store were available (around 25 brand names out of 115 in total). Trained and coached 20+ team members of different nationalities, through creative in-store training sessions, developing them into productive, highly motivated team members, with excellent product knowledge and service skills. Coordinated the whole team's schedules. Developed two supervisors in my team to managerial positions in less than 7 months, and became the primary trainer of new supervisors / section managers.Settled customer complains without needing to involve the general store manager. Very good communicator, with the passion and drive needed to cultivate and foster professional and profitable relationships, while maintaining trust: I have successfully hosted upper management's and brand/designer's visits to the store (representatives of brands such as E.Saab. Victoria Beckham, Isabel Marant or Missoni, were visiting the store every month). Handled the e-commerce side of the business (www.boutique1.com).Undertook performance management and appraisals for all team members of the store. Show less

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  Etoile Group

  Apr 2018 - Aug 2022

  Store Manager - Etoile "La Boutique"

  I am managing a successful multi-brand store with over 70 available brands and an amazing team, that I have trained, supervised, motivated, mentored and developed. Collectively we met and exceeded almost all expectations and forecasts: increased store's sales and client data base within 12 months and worked our way to an outstanding customer satisfaction rating over the last two years, by promoting a professional environment designed for building relationships and maintaining trust. I consistently analyze sale statistics and team performance metrics to ensure all major KPIs are met. Introduced gamification techniques to the team to motivate, build report and ensure their overall happiness. Enriched their knowledge through constant training and development. I administer semi-annual performance reviews. Well versed in e-commerce procedures: product listing, pricing, ordering process and returns. I handle the e-commerce side of the business. Show less

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  Bottega Veneta

  Sept 2022 - now

  Store Manager