Josh Koslowsky

Experience

• 

  2020

  May 2011 - Aug 2011

  Independent Contractor - Data Clean Up

  Cleansing and Validation of customer data (Salesforce)

• 

  Cisco

  May 2012 - now

  • Forecasted Services Revenue for Americas Service Provider Theater in support of proactive P/L Management, Staffing, Investments, and Profitability• Led team of analysts across Americas region accelerating delivery of data insights and business intelligence to Senior Customer Experience leadership and establishing consistency region-wide• Developed reports and processes (cadenced and ad hoc) to drive improvement of key scorecard metrics across Customer Success, Service Delivery, Renewals, Service Attach, LDoS, and Compliance• Provided training on new Cisco metrics from definition through action to Customer Experience leadership and Americas Operations organization• Championed analytic best practices and socialized across Services and Sales for future implementation into companywide reporting systems• Strategically partnered with Operations, Sales, Finance, and Product Management to serve as single PoC for Service Provider theater leadership Show less • Owned Product Roadmap and managed execution of Proposal and SoW automation, ROI automation of Cisco’s largest professional service offering, and guided help tooling for company-wide Quote and Ordering tool• Identified, analyzed, and resolved issues within projects around budget, resourcing, data quality, and release cadence• Lead Analyst for Services wide data analytics/reporting consolidation and advisory effort kickstarting formation of Data & Analytics organization• Created value cases for portfolio prioritization ensuring optimal return on tool development investments• Analyzed and executed tool sunsetting and migrations for operational TAC tools (~300k in quarterly savings)• Acted as lead SME for ~1300-person organization in matters related to Data Protection and Privacy (0 day vulnerabilities, CSDM/CSDL visibility, employee training, consulting) Show less

  • Global Business Operations Manager

    Dec 2023 - now

  • Business Operations Manager

    Jul 2019 - Dec 2023

  • Business Analyst/Product Owner

    May 2015 - Jul 2019

  • Data Analyst

    Jan 2013 - May 2015

  • Business Analyst Intern

    May 2012 - Jan 2013