Ana Mota

Ana Mota

Operations and management

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  • Timeline

  • About me

    Hotel & Operations Management | F&B | Sustainability | Social Entrepreneurship

  • Education

    • Instituto Multimedia, Porto

      2001 - 2004
      Technical Degree Photography
    • Escola de Hotelaria e Turismo do Porto

      2007 - 2009
      Hospitality Management and Operations
    • Cornell University

      2017 - 2024
      Certificate Foodservice Systems Administration/Management

      Meeting the Challenges of Foodservice ManagementFoodservice Management: Marketing, Service, and HR SystemsFoodservice Management: Menu Planning and Marketing, and Merchandising StrategiesIntroduction to Restaurant Revenue ManagementManaging Your Food and Beverage Supply Chain

  • Experience

    • Restaurante O António, Pedra Alta Vila do Conde e Viamar

      Sept 1999 - Dec 2007
      Operations and management

      Support and part-time work in various family owned restaurant business.

    • Hotel Haus Homann

      Dec 2006 - Mar 2007
      Housekeeper
    • Sheraton Algarve, A Luxury Collection Hotel - Pine Cliffs Resort

      Jun 2008 - Aug 2008
      F&B operations - Trainee

      Trainee in the bar and restaurant

    • Marqués de Riscal, A Luxury Collection Hotel

      Jul 2009 - Dec 2009
      Assistant F&B Manager - Trainee

      Assistant F&B ManagerF&B Manager: Antoni von PlantaChef Ramón Piñero under the supervision of Chef Francis PaniegoReservations department with Araceli Reche

    • Mandarin Oriental Barcelona

      May 2010 - Dec 2010
      Waitress

      Mimosa Garden al fresco restaurant and Restaurant Blanc by Chef Jean Luc Figueras

    • Serena Hotels

      Apr 2011 - May 2012
      Restaurant and Bar Manager

      Varanda All Day Dining Restaurant and Polana BarOverview and support off in room dining

    • Avani Hotels and Resorts

      Aug 2012 - Jul 2014
      Assistant F&B Manager HOD

      Acting F&B Manager, responsabile for the F&B outlets and Banquets/Events sales & organization and main kitchen.

    • Maris

      Jun 2014 - Jul 2015
      Hotel Operations Manager & General Manager

      KAIA VILLAGE serviced appartmentsGeneral manager from January to July 2015Operations manager from June to December 2014Opening

    • Tree House - Maputo

      Jul 2015 - Sept 2015
      Restaurant Manager

      Interim position as restaurant manager at the new restaurant Tree House in Maputo. With a Brazilian concept of micro-barbecue.

    • Langley Hotels & Resorts

      May 2016 - Aug 2016
      F&B Manager

      Interim position, covering the maternity leave of the hotel's F&B manager.

    • HBD Príncipe - Sustainable Tourism

      Sept 2016 - Oct 2019

      HOTEL SUNDY ROÇA 4*• General management of Hotel Sundy Roça, refurbished plantation house w/ 15 rooms, restaurant and bar;• Team of 60 people;• Mission: Maintain and improve guests satisfaction and feedback; Control of costs and losses; Maintenance of equipment and buildings;• Update of food concept and kitchen training by consultants;• Management of hotel orders national and internationally;• Shared maintenance and activities team with sister hotel; SUNDY PRAIA LODGE 5* eco-lodge, member of National Geographic Unique Lodges of the WorldLocated in Príncipe Island Biosphere Reserve of UNESCOOverview of operations of 15 tented villas (24rooms) lodge, 1 restaurant and pool bar;Responsible on the absence of GM;Team of 150 people. SUNDY PRAIA LODGE 5* Pre-opening and opening of 5* sustainable eco-resort focused on the untouched surrounding environment and the culinary experience. Príncipe island is a UNESCO Biosphere Reserve.Pre-opening and opening of Hotel Roça Sundy, 4* colonial house in harmony with all plantation community from Sundy plantation.Support on logistics of training of 70 future employees on different areas (rest&bar, FO, HK and kitchen) before hotels opening.

      • Resident Manager

        Apr 2019 - Oct 2019
      • Hotel Operations Manager ico F&B

        May 2018 - Mar 2019
      • F&B Manager (pre opening & opening)

        Sept 2016 - May 2018
    • Inhambane Hotel Escola

      May 2022 - Jan 2025
      General Manager

      As the General Manager at Inhambane Hotel Escola, I spearheaded the successful launch of a public-private partnership, driving operational efficiency and revenue growth. I led a dedicated team to develop and implement strategic initiatives, resulting in improved guest satisfaction and increased profitability for the hotel.• Pre-opening and opening of the Inhambane Hotel Escola, a public-private partnership, w/ 25 keys, restaurant & bar and conference facilities;• Build a team of young professionals with experience in hospitality and/or training in the field;• General setting of the hotel, team and procedures of all departments; Developed the opening budget plan, closely monitoring expenses and optimizing cost-saving opportunities; Generating revenue to cover operational expenses and salaries, since the first year of operation;•Increased hotel occupancy rates through effective strategies, partnerships with institutions, and revenue management;• Established strong relationships with suppliers and services operators, negotiating favorable contracts for goods and services vital to hotel operations.• Initiated sustainability practices related to waste management and raised awareness to better environmental practices;• Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment;• Ensuring compliance with industry regulations as well as health and safety guidelines. Show less

  • Licenses & Certifications

    • Sustainable Tourism – promoting environmental public health

      University of Copenhagen (Københavns Universitet)
      Jan 2024
      View certificate certificate
    • Higiene e segurança alimentar - Hygiene and food safety

      Traininghouse, Formação Certificada
      Oct 2024
    • Professional Diploma in Sustainability - Tourism

      Turismo de Portugal
      Jan 2022
    • Sensibilização ambiental - Environmental awareness 2024

      Traininghouse, Formação Certificada
      Oct 2024
    • Igualdade de Género no Trabalho e no Emprego - Gender Equality at Work and Employment

      Plataforma NAU
      Feb 2021
      View certificate certificate
    • Literacia sobre Racismo e Discriminação Racial

      Plataforma NAU
      Jul 2022
      View certificate certificate
    • Educação para a Sustentabilidade

      Plataforma NAU
      Mar 2021
      View certificate certificate
    • Certified Training Professional

      IEFP - Instituto do Emprego e Formação Profissional
      May 2009
    • Team Canvas - para equipas mais alinhadas e produtivas - for more aligned and productive teams

      AMA - Agência para a Modernização Administrativa, IP
      Feb 2021
      View certificate certificate
  • Volunteer Experience

    • Graffiti painting for schools and libraries for HELPO NGO

      Issued by Helpo ONGD on Mar 2014
      Helpo ONGDAssociated with Ana Mota
    • Sewing Instructor

      Issued by Ikuru project on Oct 2014
      Ikuru projectAssociated with Ana Mota