
Ana Mota
Operations and management

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About me
Hotel & Operations Management | F&B | Sustainability | Social Entrepreneurship
Education

Instituto Multimedia, Porto
2001 - 2004Technical Degree Photography
Escola de Hotelaria e Turismo do Porto
2007 - 2009Hospitality Management and Operations
Cornell University
2017 - 2024Certificate Foodservice Systems Administration/ManagementMeeting the Challenges of Foodservice ManagementFoodservice Management: Marketing, Service, and HR SystemsFoodservice Management: Menu Planning and Marketing, and Merchandising StrategiesIntroduction to Restaurant Revenue ManagementManaging Your Food and Beverage Supply Chain
Experience

Restaurante O António, Pedra Alta Vila do Conde e Viamar
Sept 1999 - Dec 2007Operations and managementSupport and part-time work in various family owned restaurant business.

Hotel Haus Homann
Dec 2006 - Mar 2007Housekeeper
Sheraton Algarve, A Luxury Collection Hotel - Pine Cliffs Resort
Jun 2008 - Aug 2008F&B operations - TraineeTrainee in the bar and restaurant

Marqués de Riscal, A Luxury Collection Hotel
Jul 2009 - Dec 2009Assistant F&B Manager - TraineeAssistant F&B ManagerF&B Manager: Antoni von PlantaChef Ramón Piñero under the supervision of Chef Francis PaniegoReservations department with Araceli Reche

Mandarin Oriental Barcelona
May 2010 - Dec 2010WaitressMimosa Garden al fresco restaurant and Restaurant Blanc by Chef Jean Luc Figueras

Serena Hotels
Apr 2011 - May 2012Restaurant and Bar ManagerVaranda All Day Dining Restaurant and Polana BarOverview and support off in room dining

Avani Hotels and Resorts
Aug 2012 - Jul 2014Assistant F&B Manager HODActing F&B Manager, responsabile for the F&B outlets and Banquets/Events sales & organization and main kitchen.

Maris
Jun 2014 - Jul 2015Hotel Operations Manager & General ManagerKAIA VILLAGE serviced appartmentsGeneral manager from January to July 2015Operations manager from June to December 2014Opening

Tree House - Maputo
Jul 2015 - Sept 2015Restaurant ManagerInterim position as restaurant manager at the new restaurant Tree House in Maputo. With a Brazilian concept of micro-barbecue.

Langley Hotels & Resorts
May 2016 - Aug 2016F&B ManagerInterim position, covering the maternity leave of the hotel's F&B manager.

HBD Príncipe - Sustainable Tourism
Sept 2016 - Oct 2019HOTEL SUNDY ROÇA 4*• General management of Hotel Sundy Roça, refurbished plantation house w/ 15 rooms, restaurant and bar;• Team of 60 people;• Mission: Maintain and improve guests satisfaction and feedback; Control of costs and losses; Maintenance of equipment and buildings;• Update of food concept and kitchen training by consultants;• Management of hotel orders national and internationally;• Shared maintenance and activities team with sister hotel; SUNDY PRAIA LODGE 5* eco-lodge, member of National Geographic Unique Lodges of the WorldLocated in Príncipe Island Biosphere Reserve of UNESCOOverview of operations of 15 tented villas (24rooms) lodge, 1 restaurant and pool bar;Responsible on the absence of GM;Team of 150 people. SUNDY PRAIA LODGE 5* Pre-opening and opening of 5* sustainable eco-resort focused on the untouched surrounding environment and the culinary experience. Príncipe island is a UNESCO Biosphere Reserve.Pre-opening and opening of Hotel Roça Sundy, 4* colonial house in harmony with all plantation community from Sundy plantation.Support on logistics of training of 70 future employees on different areas (rest&bar, FO, HK and kitchen) before hotels opening.
Resident Manager
Apr 2019 - Oct 2019Hotel Operations Manager ico F&B
May 2018 - Mar 2019F&B Manager (pre opening & opening)
Sept 2016 - May 2018

Inhambane Hotel Escola
May 2022 - Jan 2025General ManagerAs the General Manager at Inhambane Hotel Escola, I spearheaded the successful launch of a public-private partnership, driving operational efficiency and revenue growth. I led a dedicated team to develop and implement strategic initiatives, resulting in improved guest satisfaction and increased profitability for the hotel.• Pre-opening and opening of the Inhambane Hotel Escola, a public-private partnership, w/ 25 keys, restaurant & bar and conference facilities;• Build a team of young professionals with experience in hospitality and/or training in the field;• General setting of the hotel, team and procedures of all departments; Developed the opening budget plan, closely monitoring expenses and optimizing cost-saving opportunities; Generating revenue to cover operational expenses and salaries, since the first year of operation;•Increased hotel occupancy rates through effective strategies, partnerships with institutions, and revenue management;• Established strong relationships with suppliers and services operators, negotiating favorable contracts for goods and services vital to hotel operations.• Initiated sustainability practices related to waste management and raised awareness to better environmental practices;• Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment;• Ensuring compliance with industry regulations as well as health and safety guidelines. Show less
Licenses & Certifications
- View certificate
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Sustainable Tourism – promoting environmental public health
University of Copenhagen (Københavns Universitet)Jan 2024 
Higiene e segurança alimentar - Hygiene and food safety
Traininghouse, Formação CertificadaOct 2024
Professional Diploma in Sustainability - Tourism
Turismo de PortugalJan 2022
Sensibilização ambiental - Environmental awareness 2024
Traininghouse, Formação CertificadaOct 2024- View certificate

Igualdade de Género no Trabalho e no Emprego - Gender Equality at Work and Employment
Plataforma NAUFeb 2021 - View certificate

Literacia sobre Racismo e Discriminação Racial
Plataforma NAUJul 2022 - View certificate

Educação para a Sustentabilidade
Plataforma NAUMar 2021 
Certified Training Professional
IEFP - Instituto do Emprego e Formação ProfissionalMay 2009- View certificate

Team Canvas - para equipas mais alinhadas e produtivas - for more aligned and productive teams
AMA - Agência para a Modernização Administrativa, IPFeb 2021
Volunteer Experience
Graffiti painting for schools and libraries for HELPO NGO
Issued by Helpo ONGD on Mar 2014
Associated with Ana MotaSewing Instructor
Issued by Ikuru project on Oct 2014
Associated with Ana Mota
Languages
- enEnglish
- poPortuguese
- spSpanish
- frFrench
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