Ferika Zhafira

Experience

• 

  Central Bank of Indonesia

  Aug 2011 - Oct 2011

  Internship - Direktorat Statistik Ekonomi dan Moneter, Biro Neraca Pembayaran
• 

  HSBC

  Aug 2012 - now

  - Monitoring and manage day to day operational transactions and reconciliation for mutual funds, bonds, insurance, coupon payment, structure product, and investment account opening to achieve productivity within the agreed SLA.- Provide consistently high standard of internal and external customer service to support the business.Forecasting and budgeting report related to Wealth Operation.- Managing and led projects which related to Wealth Operation.- Working with multiple parties: KSEI, Custodian Banks, Fund Managers, and insurance partner companies.- Reviewed SOP periodically with related parties. Show less

  • Manager Wealth Operations

    Mar 2025 - now

  • Associate Manager Wealth Operations

    Nov 2021 - May 2025

  • Officer Wealth Business Service

    Mar 2020 - Nov 2021

  • Supervisor Wealth Business Service

    Mar 2017 - Mar 2020

  • Staff Wealth Business Service

    Jan 2015 - Feb 2017

  • Staff Product & Program Support

    Feb 2013 - Dec 2014

  • Staff Dispute Resolution (Chargeback)

    Aug 2012 - Jan 2013