Ferika Zhafira

Ferika Zhafira

Internship - Direktorat Statistik Ekonomi dan Moneter, Biro Neraca Pembayaran

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  • Timeline

  • About me

    Manager Wealth Operations at HSBC

  • Education

    • University of Indonesia

      2008 - 2012
      Bachelor's degree German Language and Literature
  • Experience

    • Central Bank of Indonesia

      Aug 2011 - Oct 2011
      Internship - Direktorat Statistik Ekonomi dan Moneter, Biro Neraca Pembayaran
    • HSBC

      Aug 2012 - now

      - Monitoring and manage day to day operational transactions and reconciliation for mutual funds, bonds, insurance, coupon payment, structure product, and investment account opening to achieve productivity within the agreed SLA.- Provide consistently high standard of internal and external customer service to support the business.Forecasting and budgeting report related to Wealth Operation.- Managing and led projects which related to Wealth Operation.- Working with multiple parties: KSEI, Custodian Banks, Fund Managers, and insurance partner companies.- Reviewed SOP periodically with related parties. Show less

      • Manager Wealth Operations

        Mar 2025 - now
      • Associate Manager Wealth Operations

        Nov 2021 - May 2025
      • Officer Wealth Business Service

        Mar 2020 - Nov 2021
      • Supervisor Wealth Business Service

        Mar 2017 - Mar 2020
      • Staff Wealth Business Service

        Jan 2015 - Feb 2017
      • Staff Product & Program Support

        Feb 2013 - Dec 2014
      • Staff Dispute Resolution (Chargeback)

        Aug 2012 - Jan 2013
  • Licenses & Certifications

    • Sertifikasi Manajemen Risiko Perbankan Lv 5

      Badan Nasional Sertifikasi Profesi (BNSP)
      Mar 2024
    • Uji Kompetensi Bidang Manajemen Risiko Perbankan

      LSPP
      Dec 2019
    • Uji Kompetensi Bidang Manajemen Risiko Perbankan 2

      LSPP
      Aug 2022