April Baity

Experience

• 

  Kohl's Department Stores

  Jan 2006 - Jan 2010

  Sales Associate
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  AEON Corporation

  Aug 2010 - May 2012

  English Language Instructor

  Taught English conversation and grammar to adults in groups of up to eight, and children as young as three. I was responsible for keeping track of the progress of each of my students, holding regular counseling with students on their progress, recommending different study methods for them, as well as suggesting additional materials to help improve their English ability.My responsibilities outside the classroom included interviewing and assessing English levels of potential students, as well as making all visitors feel welcome by putting forth a friendly appearance and chatting with waiting visitors in the lobby.On rare occasions I had the responsibility of answering phone calls as well as making phone calls to students inquiring about attendance. Show less

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  Speechpad

  Apr 2013 - now

  Responsibilities to team members:Approving workers for captions work / training captions reviewers.Maintaining all style guides & qualification tests related to captioning work.Ensuring quality expectations are met through QA checks & training or recruiting captions QA managers.Communication with workers on order priorities & worker captioning questions.Responsibilities to customers:Guide customer through checkout processes as-needed.Negotiate rates for non-standard orders and/or style guides.Educate customers on types of captions offered and help them match their need to service.Ensure quality expectations are delivered through feedback solicitation and regular communication.Ensure deadlines are met through organizing workers or completing the task personally.Technical Responsibilities:Troubleshoot captioning system errors for immediate fix, if possible. If not...Reach out to the IT team with the error, providing detailed information, if possible, on how the system behaves under what circumstances.Communicate technical terms/concepts given by IT to all parties necessary (customer, worker, additional admin) in easy-to-understand terms. Show less

  • Captions Manager

    May 2016 - now

  • Quality Control

    Apr 2015 - May 2016

  • Transcription and Captions Reviewer

    Jan 2014 - Apr 2015

  • Transcriptionist

    Apr 2013 - Jan 2014
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  Zmenu

  Nov 2013 - now

  Data Entry Specialist