Faith Ige B.Eng, M.Eng.

Experience

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  FUNMI Farms

  Jan 2013 - Jun 2017

  Farm Operations Personnel

  . Directed composting operations to convert waste into high-quality fertilizer, promoting eco-friendly agricultural practices.. Implemented safety and compliance protocols in handling waste conversion processes, aligning with HSE (Health, Safety & Environment) best practices in industrial settings

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  Adnom Communications Limited

  Jun 2017 - Jan 2017

  Production Intern

  Conducted data collection of public opinion on health-related topics via street interviews, for the production of a health awareness television show that aired to over 10,000 viewers

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  MacLevi Projects Limited

  Jan 2020 - Jan 2020

  Process Engineering Intern

  • Applied process engineering principles to improve reliability and efficiency during monthly factory servicing of carbonated drink production lines, contributing to root cause identification and resolution of recurring equipment faults. • Participated in the design and early-stage development of a body cream production plant — developed and revised Piping & Instrumentation Diagrams (P&IDs) using AutoCAD Plant 3D, ensuring logical process flow and layout efficiency. • Supported process flow optimization by evaluating layout constraints, pipe routing, and equipment sequencing, demonstrating analytical problem-solving in real-world manufacturing systems. • Gained foundational experience in plant design, continuous improvement, and cross-functional collaboration, aligning with industry standards in energy and industrial operations. Exibir menos

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  National Engineering and Technical Company

  Mar 2020 - Jan 2020

  Process Engineering Intern

  • Improved project deliverable accuracy by 18% through detailed auditing of engineering proposals, data validation, and SOP updates using Microsoft Office tools. • Applied Lean Six Sigma and Root Cause Analysis to resolve inconsistencies and ensure regulatory and process compliance. • Performed pipe sizing and pressure drop calculations in offshore platform layouts using Microsoft Excel, enhancing design efficiency and flow performance. • Supported cross-functional teams with quality-focused engineering solutions, prioritizing safety, clarity, and cost-effectiveness. Exibir menos

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  Ministry of Energy and Mineral Resources (ESDM)

  Nov 2021 - Jan 2022

  Process Engineer (EIT) – Oil & Gas Division

  • Delivered technical support on-site across downstream oil & gas terminals, petrochemical facilities, and bulk storage plants, ensuring compliance with national standards on safety, energy efficiency, and environmental controls. • Collaborated with cross-disciplinary teams on inspection protocols, integrity audits, and energy assessments, using process mapping and data-driven reporting to identify risk and improvement areas. • Produced detailed technical reports on equipment metallurgy, piping systems, and asset condition, enabling faster decision-making and improved operational safety. • Supported continuous improvement initiatives by integrating Lean Six Sigma principles to streamline audit processes and reduce compliance cycle time. • Applied fundamentals of process simulation and control in evaluating facility performance and supporting capital project decisions. Exibir menos

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  Freelance

  Jan 2023 - Jul 2024

  Biogas Energy Systems Mastery

  . Conducting prefeasibility analysis of biogas power plants, including the decomposition of biogas through anaerobic digestion. . Conducting analysis of regulations and guidance for CNG, Biomethane, CO2 capture, DSEAR regulations, and Biogas/Biomethane technologies. . Performing simulation and sizing of Biogas Power Plants and equipment. Exibir menos

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  University of Waterloo

  Jan 2023 - Jan 2023

  Chemical Engineering Graduate Teaching Assistant

  Course: Strategies for Process Improvement and Product Development’ at Waterloo University Dept. of Chemical Engineering. With roles as; . Developing interactive tutorial activities to engage 60 undergraduate 2nd year engineering students. . Assisting students through office hours and one-on-one communication thus deepening their understanding of the application of regression and statistical analysis to process improvement, product development, and research problems.. Grading asignments and proctoring exams. Exibir menos

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  Accenture

  Jul 2024 - now

  • Provide advanced technical support for AI large language models, API services, and System Operations Support (SOS), helping customers across industries to maximize product usage and resolve complex issues, achieving an 85% first-contact resolution rate.• Collaborate closely with engineering teams to troubleshoot, escalate, and resolve high-impact cases, driving a 30% reduction in average resolution times and enhancing customer satisfaction.• Continuously gather and analyze customer feedback to influence product updates and functionality improvements.• Document findings and contribute to internal knowledge bases, reducing repetitive inquiries by 25% and enhancing the efficiency of support processes. Exibir menos • Provided real-time technical support to E-commerce merchants, managing three concurrent chats and resolving issues for over 969 clients across five months. Leveraged skills in Shopify admin tools, API troubleshooting, and e-commerce integrations to maintain a 25-minute response time, increasing merchant productivity by 65%. • Simplified complex technical topics—E-commerce POS, payment gateways, and plugin configurations—for diverse audiences, achieving a 95% satisfaction rate based on AI-driven sentiment analysis. Applied knowledge of backend systems, HTML/CSS adjustments, and third-party app troubleshooting to ensure seamless merchant operations and enhance customer experience. Exibir menos

  • Technical Support Specialist (Artificial Intelligence Team)

    Nov 2024 - now

  • Technical Support Specialist (E-commerce Team)

    Jul 2024 - Nov 2024