Patricia Ryan

Experience

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  Lackawanna County Area Agency on Aging

  Mar 2003 - Oct 2013

  Aging Care Manager

  • Managed a caseload of around 80 clients.• Conducted needs assessments required by the PA Department of Aging to determine services that would help to meet consumer's needs. • Set up services for consumers.• Networked with families, physicians, home health agencies, and others as needed.• Assisted clients in filling out applications for rent rebates, PACE (Rx assistance) , medical assistance, SNAP (food stamps), and LIHEAP (heating assistance) among others.Provide other assistance as needed to maintain consumers in the community. Show less

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  Liberty Tax Service

  Nov 2003 - Apr 2004

  Tax Preparer

  • Advised clients of the tax preparation process.• Collected relevant data on their income, expenses, and other deductions.• Enter in data from financial statements.• Used applicable law to determine deductions.• Ensured they received the maximum refund for which they were eligible.• Filed their tax returns with the appropriate federal, state, and local agencies. • Worked on building trust with customers.• Promoted Liberty Tax Service.

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  Lackawanna County Assistance Office

  Oct 2014 - Oct 2015

  Income Maintenance Worker

  • Determined eligibility for benefits for individuals by using the PA state Client Information System. • Assisted clients in the application process as needed.• Reviewed applications and verified data via various databases. • Answered client calls and explained the reasoning for their determinations.

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  ARC OF NORTHEASTERN PA

  Apr 2015 - May 2018

  Residential Assistant

  • Provided needed care to individual with intellectual and developmental disabilities in their homes.• Ensured all their ADL (activities of daily living) and IADL (instrumental activities of daily living) were met.• Took residents on outings to provide socialization opportunities.• Assisted residents with financial management to ensure their money was utilized for their benefit and was budgeted to last the month.

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  624 Brook Street

  Oct 2015 - now

  Building Manager

  • Advertise vacancies using Facebook and Craig's list.• Prepare leases,• Interview potential tenants and check references as needed.• Obtain bids on needed repairs after finding contractors and oversee repairs.• Ensure timely collection of rent.• Take care of general maintenance.• Respond to requests by tenants.• Resolve any problems that may arise.

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  Jackson Hewitt Tax Service Inc.

  Feb 2018 - Apr 2018

  Tax Preparer

  • Advised clients of the tax preparation process.• Collected relevant data on their income, expenses, and other deductions.• Put in data from financial statements and receipts into tax return software.• Used applicable law to determine deductions.• Ensured they received the maximum refund for which they were eligible.• Explained to many clients why refund were lower than prior year due to Tax Cut and Jobs Act.• Filed the taxes with the appropriate federal, state, and local agencies. • Worked on building relationships with clients. • Promoted Jackson Hewitt.• Advised clients that recommending Jackson Hewitt to others would result in a monetary benefit to them. Show less