Ashley G.

Experience

• 

  Caleris

  Mar 2008 - Dec 2010

  Service Desk Technician

  I provide over-the-phone software and internet technical support, answer support emails, and write knowledgebase articles as a contractor for the Aviva Insurance company.

• 

  GoDaddy.com

  Jan 2011 - Aug 2011

  Sales and Support

  • Provided customer support for GoDaddy applications via telephone and email• Upsold and cross-sold email, web hosting, and accompanying products

• 

  HEAT Software

  Aug 2011 - Aug 2016

  Technical Support Engineer II

  • Provided in-depth technical support and training via phone and email for the HEAT Endpoint Management and Security Suite and all related products• Authored internal and external knowledgebase articles• Assumed Subject Matter Expert role for: o HEAT EMSS Enhanced Reporting (through SQL Server Reporting Services)o HEAT PatchLink DataCentero HEAT PatchLink DeskTop plugin

• 

  Self-Employed

  Sept 2016 - now

  Freelance Writer
• 

  Dexcom

  Apr 2017 - May 2019

  Network and Applications Representative

  • Provides product training and support via phone for Dexcom Continuous Glucose Monitoring systems • Complies with HIPAA and Quality Assurance metrics • Handles high call volumes of 5+ calls/hr • Improves team technical aptitude through research and information-sharing • Became Subject Matter Expert for internal data analysis tools

• 

  NicerShoes.com

  Mar 2018 - Jun 2018

  Contributing Writer
• 

  Currency

  May 2019 - Apr 2021

  • Provide first-contact support for merchants using payment processing platform • Take payments using ACH/e-check• Provide first call resolution for account-related inquiries and issues• Coordinate with Portfolio and Titling teams to facilitate lien releases• Provide feedback for system and servicing improvements • Facilitates completion of lending process from first contact to final funding• Provides feedback for improvement of customer-facing systems• Delivers quality, highly personalized equipment financing solutions • Initiates and maintains rapport with customers through phone and email contact

  • CurrencyPay Support

    Jan 2021 - Apr 2021

  • Customer Service Representative

    Mar 2020 - Jan 2021

  • Customer Engagement Specialist

    May 2019 - Mar 2020
• 

  EToro

  Apr 2021 - now

  Customer Experience Analyst