Fernira Ramadini

Experience

• 

  SMA Negeri 1 Tangerang

  Jan 2019 - Jan 2020

  Secretary
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  BRAND Universitas Indonesia

  Jan 2021 - Jan 2021

  • MC Brand Insight

    Jan 2021 - Jan 2021

  • MC Company Visit

    Jan 2021 - Jan 2021
• 

  BEM FIA UI

  Jan 2021 - Jan 2021

  Intern Biro Humas, Future Leaders of FIA
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  BRAND Universitas Indonesia

  Aug 2021 - Jan 2021

  Staff of Delegates Relation
• 

  HIMANIA UI (Business Administration Student Association)

  Jan 2022 - Jan 2023

  • Performance Analyst

    Jan 2023 - Jan 2023

  • Project Management Associate

    Jan 2022 - Jan 2022
• 

  Career Acceleration Days Universitas Indonesia

  Jan 2022 - Jul 2022

  PIC of Webinar & Workshop
• 

  Business Week FIA UI

  Jan 2022 - Nov 2022

  Vice Director of Event
• 

  Niaga's Finance Day

  Jan 2022 - Jan 2022

  MC of Webinar
• 

  PERMADANI (Pengembangan Karakteristik Mahasiswa Ilmu Administrasi Niaga)

  Apr 2022 - Jan 2022

  Vice Project Officer
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  FishLog

  Jan 2023 - Nov 2023

  Supply Chain Intern
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  GoTo Group

  Feb 2024 - Jun 2024

  Service Excellence Strategy Analyst

  • Co-led an initiative to optimize the process of capturing qualitative feedback, collaborating with data scientists to develop an AI-powered model that enhanced data accuracy, standardization, and eliminated manual processes.• Co-led a project to streamline ticket management in a targeted country by refining SOPs and workflows, improving efficiency and reducing agent workload.• Led the development of a centralized knowledge management system, creating a comprehensive repository that fostered cross-functional collaboration and enhanced information sharing across teams.• Co-led an initiative to improve awareness of the internal ticket escalation process by developing an efficient communication strategy, ensuring the process was effectively shared and understood across cross-functional teams.• Collaborated with cross-functional teams to manage events such as company town halls, internal team-building programs, and team iftar gatherings, strengthening employee engagement and team dynamics. Weniger anzeigen

• 

  TikTok Shop

  Jul 2024 - Jan 2025

  Account Manager of FMCG Category (Ecommerce)

  • Maintained relationships closely with 5 sellers on TikTok Shop and Tokopedia from the Mother & Baby Strategic Brand Partners Team to optimize content supply, sales performance, ads, and achieve targets in various campaigns and programs.• Advised and provided day-to-day information and consultation regarding sellers' operational activities, averaging 10+ sellers per day on TikTok Shop and Tokopedia platforms.• Formulated strategy, operated, and maintained performance of budget support usage for 200+ sellers.• Provided and collected data for the Mother and Baby Team, including but not limited to sellers' performance (sales, content supply, and live streaming performance) from 400+ sellers.• Maintained daily tracker and reminder of campaign participation progress for 300+ managed sellers.• Conducted market and competitor analysis, including market trends, price competitiveness, and negotiated product prices.• Co-worked on various projects, including but not limited to the content hub (listed various content formats to optimize sellers' content supply performance) and violation awareness (communicated content platform T&C to reduce dominant violations by sellers). Weniger anzeigen

• 

  Unilever

  Jan 2025 - now

  Key Account Manager of Personal Care (Digital Commerce)