Fahim Hashem

Experience

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  Telstra BigPond

  Feb 2008 - Feb 2011

  Visit clients (residential and business) to demonstrate products, show samples and take ordersArrange a program of visits to major potential buyers by contacting people and making appointmentsDevelop and update knowledge of their own and their competitors' productsWork out customers' needs and explain and demonstrate products to them, which may involve technical descriptions of products and the way they may be usedQuote prices and credit terms, prepare contracts and record ordersReport to employers on sales and provide feedback on the marketing of new or established products Show less

  • Customer Service Representative

    Jan 2010 - Feb 2011

  • Sales Consultant

    Feb 2008 - Jan 2010
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  Samsung Electronics

  Feb 2011 - Apr 2011

  IT help desk

  • Supported operations maintaining Samsung hardware, software, and other systems environments• Managed inbound calls from customers, assisting with troubleshooting issues and provide technical support• Organized and maintained IT documentations, process/procedures.• Identified system requirements whiles resolving end user problems.• Researched and resolved issues/inquiries daily, documenting all activities in the appropriate reporting systems. • Ability to work as an effective member of a team under the minimal supervision.• Ability to learn promptly and adapt to new technologies.• Competent at performing at a high level through pressure situations and dealing with confidential matters. Show less

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  Commonwealth Bank

  Apr 2011 - Oct 2011

  Customer Service Representative

  • Well-developed interpersonal skills, effective with customer calls to achieve effective timely outcomes.• Created and maintained business procedures for successful operations.• Handled customer enquiries, including lodging and resolving disputes, opening new accounts and renewing term deposits, plus card activations, etc.• Successfully assisted stakeholders with product selections and range.• Take pride in quality workmanship & achieve production driven, time management and organised outcomes. • Competent in contemporary computer technology, including corporate applications & various systems.• Provided recommendations to management for process improvement.• (Key Achievement) Received written compliments from customers for providing outstanding customer service. Show less

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  Salmat

  Oct 2011 - Mar 2014

  Field sales executive

  • Managed compliance and regulations for the direct sales business unit / team.• Trained, mentored and supported staff with the delivery of Key Performance Indicators (KPIs) for operational vision – focus.• Effectively exceeded sales goals by presenting company products and services to current and potential clients.• Developed and maintained operational materials and documentation, plus current product knowledge.• Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals.• Fully autonomous in relation to sourcing my own leads. No inbound leads are provided. Show less

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  Smartgroup Corporation

  Mar 2014 - now

  • Defined and executed tactical and strategic plans, achieving vision and goals • Efficient program and stakeholder management via operational protocols / processes.• Developed knowledge of the Data Analytics, SQL scripting and authorisation practices.• Designed and delivered corporate reports for SmartGroup business solutions and continuous improvements.• Cleansed data and migrated to Salesforce application environment.• Created process flows and documentation, plus strategic project planning for operational success. Show less

  • Data Analyst

    Dec 2021 - now

  • Data Coordinator- Analytics Reporting and Data Quality

    Jul 2017 - Dec 2021

  • Sales Officer

    Mar 2014 - Jul 2017