Tulasi Kumar K

Experience

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  Image Hospitals

  May 2010 - Nov 2010

  Biomedical Engineer

  As a Biomedical Intern at Image Hospitals Hyderabad, I had the honor of working with incredible mentors. During my rotation there, I was able to strengthen my technical know-how while assisting in the preventive and breakdown maintenance of medical equipment, including installation, calibration and testing. Additionally, I was responsible for providing accurate reports on the condition of devices to leaders throughout the hospital. Further tasks included creating work instructions for departmental activities and adhering to preventive maintenance plans and annual contracts. Moreover, I played a key role in developing new vendors while coordinating with company engineers regarding equipment upkeep and preparing an annual expense budget for department needs. In all of these capacities, I am proud that I aided in ensuring a safe environment through reliable biomedical equipment performance. Show less

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  Trivitron Healthcare

  Mar 2011 - Aug 2015

  It was my pleasure to invest in the company's culture and provide outstanding support to customers. I'm proud of the way I exceeded yearly budgets and achieved growth at various levels. Also, my skills in communication enabled me to build strong relationships. Additionally, I maintained medical devices and testing equipment according to the Technical Policies and Standards manual. Moreover, I documented any maintenance activities conducted, disinfected/cleaned water systems when necessary, re-stocked supplies as required, monitored inventory level for cost tracking purposes, gave instructive tours of water treatment machines upon request by patients, provided assistance at other facilities when asked and processed water samples or packed them for shipping as needed. Overall it has been an incredibly rewarding experience that I'm so thankful for! Show less When I joined Trivitron Healthcare as an entry-level technical trainee, I immediately felt a sense of optimism and energy at the company. Within just six months, my hard work was rewarded with a promotion to Customer Support Engineer. During my time there, I had several successes, from implementing innovative strategies to cost optimization. My main responsibilities involved providing service and maintenance for dialysis machines. On top of that, I increased revenue through AMC, CMC sales and spare parts. By the end of my tenure at Trivitron, I was in charge of 130 dialysis machines spanning 24 districts in Andhra Pradesh & Telangana — a truly amazing accomplishment! Through it all, I kept a strong relationship with both prospects and customers alike. Show less As a Customer Support Engineer at Trivitron, I had the opportunity to develop my communication and grievance-handling skills. Additionally, I was responsible for generating service revenue in my territory. My trainers also taught me key preventive maintenance principles within departmental turnaround times (TAT). Thanks to their support and guidance, I gained sound knowledge of installation and troubleshooting operations on top of the ability to convert customers into AMCs/CMCs. As part of my role, I also traveled to tier two and three cities in order to resolve any customer grievances. Show less

  • Sales and Service Engineer

    Apr 2014 - Aug 2015

  • Customer Support Engineer

    Sept 2011 - Mar 2014

  • Customer Support Trainee

    Mar 2011 - Aug 2011
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  Fresenius Medical Care

  Sept 2015 - now

  - As a Technical Service Specialist, I provide amazing customer service and meet our company's contractual obligations. - I work with the Technical Services Manager to create service plans that ensure our customers get what they need and deserve. - My role also involves helping customers choose the right type of dialysis equipment or RO plant for their needs, providing technical phone support outside regular business hours, doing preventative maintenance to mitigate the risk of unexpected costs, developing customer relationships through collaborations with different teams like Sales, pitching products when necessary and more. - With me, you'll know that you're in good hands–I'm always willing to go above and beyond for my customers! Show less - My time as a Technical Service Specialist gave me valuable experience in ensuring our company met its contractual obligations to the highest standards. - Working with other teams in the Implementation process, I had the opportunity to perform sophisticated technical tasks and provide oversight, direction, and training. Additionally, I generated revenue through AMCs, CMCs, and spare parts sales. I also planned out maintenance schedules while contributing to lead-generation activities. - On top of this, I was given technical support for marketing operations and trained other members in Technical areas as well. - Finally, it was my job to manage 205 dialysis machines across three different districts and keep customer inventories up-to-date. It's been an incredibly rewarding journey that stretched my skillset and increased my knowledge base! Show less As the Sr. Field Services Engineer for Fresenius Medical Care at Vishakhapatnam, I was responsible for overseeing and supplying technical service to all types of dialysis units in the area. My duties included conducting repair and inspection of reverse osmosis systems, dialysis machines, and providing training and support relating to machine operation. In addition, I supported customer service needs with technical information on customer orders, acted as a standby engineer (outside business hours), and planned/scheduled maintenance for equipment to minimize down time. On a regular basis I liaised with the Technical Service Manager on update of activities, worked as part of a team with Sales/Clinical Services to increase product penetration, and provided local support when necessary to carry out repairs, retrofits or technical modifications in line with global standard requirements.As part of my role at the FMC, I provided training to staff on how to use the our Products. Additionally, I updated spare parts kits and repaired parts as necessary. Upon completion of installations, repairs and maintenance tasks, I issued a service report and entered that information into our Technical Service Database for tracking purposes. Furthermore, I was tasked with maintaining records on equipment sold, on loan or in trialing phase. On top of this, it was my responsibility to troubleshoot technical issues by phone or email and give support to customer service teams when they had questions. Show less

  • Territory Sales Executive

    Oct 2024 - now

  • Territory Technical Executive

    Jan 2020 - Sept 2024

  • Territory Technical Executive

    Jan 2019 - Dec 2019

  • Senior Field Service Engineer

    Sept 2015 - Dec 2018