Estrella Dunning

Experience

• 

  El Seven Leguas Western Wear

  May 2010 - Mar 2013

  Manager

  • Manage Inventory• Coordinate Shipping and Receiving Operations• Facilitate Employee Training Programs• Enhance Customer Relations• Oversee Store Opening and Closing Procedures

• 

  Starbucks

  Nov 2013 - Jan 2016

  Shift supervisor

  • Conducted comprehensive employee training and provided ongoing motivation and supervision.• Effectively delegated responsibilities and organized employee schedules.• Maintained accurate inventory records and initiated orders as needed.• Successfully executed overnight store display setups.

• 

  Little Caesars Pizza

  Jul 2014 - Jun 2019

  Bilingual Customer Service Representative

  • Fluent in both in both English and Spanish, providing bilingual customer service. • Managed customer inquiries from calls, emails, online orders, and social media interactions. Documented all interactions for tracking.• Strategically escalated unresolved matters by engaging zone managers and franchisees.• Oversaw the management and processing of gift cards.

• 

  Public House

  May 2016 - Oct 2016

  Pastry Chef

  • Overseeing production of all pastries for service• Developing new vegan and gluten-free products• Managing pastry production for catering events• Assisting with prep work• Ensuring freshness of all products• Generating daily ideas for menu enhancement

• 

  Centene Corporation

  Jun 2019 - now

  • Actively contribute to interdepartmental initiatives by defining requirements and executing projects effectively.• Effectively oversee project progress, coordinating activities to meet objectives and ensure smooth implementation.• Monitor project activities to ensure compliance with company and governmental policies, ensuring successful achievement of objectives.• Serve as a liaison between relevant parties, promoting communication and collaboration for timely project delivery.• Conduct daily maintenance of PACR report, reviewing and adjudicating claims for approval or denial.• Initiate and process authorization requests for both new and existing authorizations.• Review data and reports to track progress toward project goals and suggest adjustments for optimal outcomes.• Provided guidance and mentorship to multiple team members and departments.• Ensured accuracy and currency of company-wide tracking reports to uphold compliance standards across all departments.• Support high-risk members in maintaining safety within their homes by reinstating essential services prior to their discharge from inpatient care. Show less • Fluent in both Spanish and English, facilitating effective communication with diverse populations.• Researches and assesses routine member/provider inquiries, initiating corrective actions when necessary and preventing escalations. • Acts as a front-line resolution advocate, supporting various member/provider issues to ensure high-quality service. • Maintains performance and quality standards in a fast-paced contact center environment via phone, chat, and email. • Documents all interactions for tracking and stays current on policies and regulations.• Certified training liaison for four new hire classes, ensuring thorough onboarding and skill development.o Achievement: Growth program- Member facing Meridian App Project. Show less

  • Program Coordinator II

    Dec 2020 - now

  • Member Service Representative I

    Jun 2019 - Dec 2020