Masoom Bodiat

Experience

• 

  Salaamat Motors

  May 2017 - Jan 2018

  Car Salesperson
• 

  MiCOMP CC

  Oct 2019 - Feb 2021

  Information Technology Support Technician
• 

  IT Trust

  Feb 2021 - now

  Customer Support Engineer

  My duties are, but not limited to:1. Telephonic and email remote support of clients using N-Able remote support software client.2. Serve as the first point of contact for customers seeking technical assistance over the phone or email.3. Perform remote troubleshooting through diagnostic techniques and pertinent questions 4. Determine the best solution based on the issue and details provided by customers5. Walk the customer through the problem solving process6. Direct unresolved issues to the next level of support personnel7. Provide accurate information on IT products or services 8. Record events and problems and their resolution in logs9. Follow-up and update customer status and information 10. Pass on any feedback or suggestions by customers to the appropriate internal team11. Identify and suggest possible improvements on procedures12. Add-hoc site visits that is divided between helpdesk support and site visits. Show less