Andrew Marcum

Experience

• 

  Cox Communications

  Aug 2005 - Mar 2006

  Trained hundreds of incoming technical support representatives via 3-week training courses, preparing them for the call floor. Training included technical support knowledge as it pertained to internet service providers, advanced computer documentation and monitoring systems, and teaching customer service and telephone etiquette. Monitored agents' calls to ensure phone calls were handled properly and that excellent service was being provided to customers. Trained representatives on where they could improve. Communicated regularly with other QA members across the country. Answered phone calls to assist customers with internet service issues and complications. Utilized advanced computer documentation and monitoring systems to track customer records and view their connection status and details.

  • Lead Trainer

    Jan 2006 - Mar 2006

  • Quality Assurance Representative

    Oct 2005 - Jan 2006

  • Technical Support Representative

    Aug 2005 - Sept 2005
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  MoveHQ (formerly IGC Software)

  May 2006 - May 2007

  Designed and executed test scripts in close collaboration with the lead developer, testing functionality and concepts of beta applications for computers, Palms, and accessories. I also took on documentation creation and maintenance responsibilities for all company documents including SOP's and customer-facing user manuals available on the company web site. Interacted with hundreds of clients and users across the country to ensure proper use of the tools and supporting new releases. Was eventually designated the customer-facing Technical Support Team Leader.

  • Application Tester

    Feb 2007 - May 2007

  • Technical Support/Customer Service Representative

    May 2006 - Feb 2007
• 

  Triway Local School District

  Nov 2006 - now

  Sports - Coach, Statistician, Volunteer

  Triway Varsity basketball statistician (2006-07 - present).Triway Varsity football statistician (2008 - present).Triway High School baseball assistant coach (2007-2011, 2020-present).Triway 14U head baseball coach (2014 - 2019).Wayne Holmes Baseball League, LLC trustee (2018 - present).Triway Athletic Booster Club member-at-large (2018 - present).

• 

  Blaine Sports, Ltd.

  May 2007 - Jul 2008

  Assistant Store Manager

  Completed all office responsibilities and roles, such as functioning as the salesperson, taking orders, making deliveries, providing expertise and insight into the purpose and use of sporting equipment, and managing all web design and technical support for the company.

• 

  The J.M. Smucker Co.

  Jul 2008 - now

  Collaborate across the organization to design and implement automated deployment pipelines that enable developer self-service (DevOps). Flow across a variety of development teams to maintain and enhance a variety of web applications, integrations, and data platforms, specializing in cloud technologies. Serve as Technical Lead on various high-visibility projects.PROJECTS: -- Pricing Attribute Store – Technical Lead responsible for full-stack development of a cloud-based application streamlining and simplifying product pricing maintenance – AWS: CloudFormation, EC2, Lambda, Aurora, Glue, Step Functions; Spotfire -- Jif Recall – Development team member for new, urgent coupon fulfillment cloud application – AWS: S3, Glue, Lambda -- Away From Home Salesforce – Technical Lead for entire SDLC of cloud-based business process integrating with multiple upstream and downstream entities – AWS: CloudFormation, S3, Glue, Athena, Transfer Family, Step Functions; Salesforce Show less Designed, configured, maintained, and trained on all systems and processes related to the SDLC, including enterprise code management and version control, code promotion processes, IS standards, and company-wide demand management. Planned for the future state of how the company's change management processes would flow, and integrated all systems to accommodate such designs. Specific applications administered include Apache Subversion, HP Project & Portfolio Management, and all developer tools. Responsible for screening and interviewing developers for various roles across the IS Solution Development organization; Entry-, Senior-, and Lead-level developers for the Applications, Run Model, Enterprise Web Technologies, and Standards teams.PROJECTS: -- Change Management Program – Solution Architect and Technical Lead who collaborated cross-functionally to design, build, implement, and train on an improved production change management process – Unix shell, Oracle SQL, PL/SQL Show less Designed, configured, and maintained HP Project & Portfolio Management solutions and related applications as they pertain to the entire SDLC, including enterprise code management and version control, code promotion processes, IS standards, and company-wide demand management.PROJECTS: -- Subversion – Core member implementing and training on Subversion code control with HP PPM integration – PostgreSQL -- Mobile Application Development Platform – Project Lead for research, evaluation, and selection of enterprise MADP vendor; Designed and built two enterprise mobile applications with cross-platform compatibility – Javascript, HTML5, SQL Show less Provided analysis and development for Oracle and other applications as part of the standard project management methodology. Participated in some of the company's largest, most urgent projects related to company acquisition integration and internal technical upgrades.PROJECTS: -- Equipment & Service Implementation – Development team member for high-priority Java Server Faces development project, building new interfaces and implementing new technologies under a tight deadline – JavaServer Faces, MS SQL -- Value Chain Planning Suite – Development team member for large, high-visibility project to analyze and develop Oracle VCP Suite integration; World leader in Oracle Demand Signal Repository (DSR) – Oracle apps, PL/SQL, SQL, Unix/Linux shell Show less Analyzed, developed, and deployed various applications in a combination of project and run model environments with a heavy focus on Oracle applications and related tools.PROJECTS: -- Folgers Green Coffee Integration – Developed Discoverer reports, PL/SQL programs, and Oracle Forms while working side-by-side with business users to support day-to-day business processes – PL/SQL, Oracle SQL, Unix shell -- Europe’s Best Integration – Developed Discoverer reports, PL/SQL programs, and Unix shell scripts to support inbound/outbound EDI data transactions and business processes – PL/SQL, Oracle SQL, Unix shell Show less

  • Application Automation Engineer, IS Solution Engineering

    Nov 2021 - now

  • Lead Developer, IS Solution Development

    Sept 2016 - Nov 2021

  • Lead Analyst, IS Standards

    Apr 2015 - Sept 2016

  • Senior Analyst, IS Standards

    Jun 2013 - Mar 2015

  • Application Developer/Analyst, IS Solution Development

    Apr 2011 - Jun 2013

  • Applications Developer, IS Solution Development

    Jul 2008 - Apr 2011
• 

  ThePITman Solutions, LLC

  Oct 2022 - now

  Founder

  We at thePITman Solutions build web applications, specializing in tackling aspects of the sports industry that are seldom addressed.