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Hamza Mir

Hamza Mir

IT Support Analyst

Followers of Hamza Mir941 followers
location of Hamza MirLäufelfingen, Basel-Country, Switzerland

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  • Timeline

  • About me

    Principal IT Analyst at Biogen

  • Education

    • Brinsworth Comprehensive Sixth Form

      2010 - 2012
      Applied Business Studies; German C, C; A

    • Brinsworth Comprehensive School

      2005 - 2008
      10 GCSE's

  • Experience

    • Insight

      Mar 2013 - Sept 2016
      IT Support Analyst

      I currently work as a German speaking IT Support Analyst at the Helpdesk for Biogen. Having worked at this position since early 2013 has allowed me to broaden my IT knowledge and improve my troubleshooting skills. Due to this role involving a lot of customer interactions, my customer service skills have improved significantly. Some of the tasks involved in this job role include:- Deployment of IT solutions for end users to improve their IT experience on a daily basis- Troubleshooting software issues- Suggesting ways to streamline IT related processes and providing a better experience for both, users and IT staff Show less

    • Biogen

      Sept 2016 - now

      - Meeting support for end users- Troubleshooting hardware issues- Troubleshooting software issues- Maintenance of office IT hardware- Deployment of IT solutions for end users to improve their IT experience on a daily basis

      • Principal IT Analyst

        Sept 2019 - now

      • Senior Deskside Support Analyst

        Sept 2016 - Sept 2019

  • Licenses & Certifications

    • MTA Microsoft Networking Level 3