Sharif Abrar Labib

Experience

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  Jobs and Tuitions Bangladesh (JTB)

  May 2019 - Apr 2020

  Digital Marketing Specialist

  •Content Creation & Design: Designed visually compelling graphics, promotional materials, and branding assets for social media campaigns across Facebook, Instagram, and other platforms, driving a 60% increase in user engagement. Utilized Canva, Adobe Photoshop, and Adobe Illustrator for high-quality design work.•Managed video content production and editing using Adobe Premiere Pro and CapCut, ensuring engaging and optimized videos for social media marketing and brand promotion.•Social Media Marketing: Developed and executed targeted marketing strategies across Facebook, Instagram, and other platforms to enhance brand awareness, audience engagement, and lead generation.•Branding & Strategy: Played a key role in launching JTB’s online learning platform by creating cohesive branding materials aligned with business goals and digital marketing strategies.•Collaboration & Coordination: Worked closely with the company owner to align marketing and branding initiatives, contributing to a 40% boost in customer satisfaction.•Performance Tracking & Reporting: Provided regular insights and performance reports to leadership, tracking social media engagement, content effectiveness, and key milestones. Show less

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  ProteFalan Ltd.

  Jul 2020 - Dec 2021

  Technical Support Engineer

  •Trainee-to-Full-Time Transition: Started as an IT Intern, quickly demonstrating strong technical problem-solving skills and customer support expertise, leading to a full-time role as an IT Support Engineer.•Technical Support & Troubleshooting: Provided end-to-end IT support, diagnosing and resolving hardware, software, and network issues to ensure seamless operations and minimize downtime.•IT Solutions Design & Implementation: Developed and optimized IT solutions to enhance system performance, align with business objectives, and improve overall efficiency.•System Maintenance & Security: Monitored and maintained IT infrastructure, implemented security protocols, and ensured system reliability to protect company data and resources.•Strategic IT Advising: Acted as a trusted technology advisor to business partners and leadership, simplifying complex technical concepts to guide decision-making and improve IT strategies.•Data Analysis & Reporting: Utilized MS Excel and Access to analyze IT performance data, generate insights, and produce reports that supported operational improvements.•Digital Campaign & Online Presence Management: Managed IT-focused digital campaigns on platforms like LinkedIn, Facebook, and Instagram, boosting service visibility and engagement by 20%.•Live Event Coordination & Streaming: Led technical execution of live-streamed IT events and webinars using OBS Studio, ensuring a smooth and impactful digital experience.•Technical Documentation & Training: Created detailed IT service documentation, user guides, and presentations to support training initiatives, internal strategies, and client onboarding. Show less

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  BYTEZON

  Feb 2021 - Jun 2022

  Founder, CEO | Consumer Tech

  • Entrepreneurial Launch & Hybrid Operations: Established BYTEZON as a hybrid (offline and online) technology (small-sized) store, inspired by Micro Center, offering a comprehensive range of products and services, including computers, gadgets, gaming accessories, software, games, and coding tools.• Diverse Product & Service Portfolio: Provided curated tech products alongside installation, software licensing, and repair services, meeting the needs of both individual and business customers. Services were delivered in-store and online through a well-coordinated team of trained staff.• Team Leadership & Staff Training: Recruited and trained a dedicated team to handle customer support, technical services, and sales operations, ensuring a consistent and high-quality customer experience. Delegated responsibilities to empower the team, focusing on leadership and business strategy.• Strategic Partnerships & Supply Chain Excellence: Collaborated with authorized distributors of top brands like Dell, HP, Lenovo, ASUS, and Acer, ensuring genuine products and optimized supply chain management to uphold customer trust and product quality.• Financial & Operational Oversight: Managed a $5K annual purchasing budget and a $10K inventory while implementing innovative marketing and merchandising strategies to drive sales and boost brand recognition.• Customer Support & Satisfaction: Supervised a team that provided technical support and consultation services to over 500 customers, achieving a 95% satisfaction rate through a focus on reliability and personalized solutions.• Strategic Business Exit: Sold remaining inventory, assets, and operations to a trusted buyer, ensuring a seamless transition of ownership, maintaining customer goodwill, and prioritizing academic pursuits after relocating to the United States. Show less

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  UT Dallas Office of Information Technology

  Jan 2024 - now

  Computer Lab Assistant (CA)

  • Provided technical support and guidance to over 300+ students since January at a Tier 1 research institution with 30,000+ students, optimizing lab resources and ensuring seamless operation of all equipment.• Led daily operations and maintenance of the Founders Common Lab and McDermott-Sonora Lab, two of the largest computer labs at UT Dallas, ensuring the functionality of all equipment and resources.• Deliver expert technical assistance for NetID setups, Wi-Fi troubleshooting, DUO MFA, malware scanning, and SailPoint password resets with a 98% first-contact resolution. •Oversee the deployment and maintenance of Pharos printing solutions, collaborating with the IT team to enhance operational efficiency and improve service delivery. •Manage and resolve 40+ complex technical issues monthly through TeamDynamix, ensuring a 95%+ satisfaction rate and consistently meeting SLA requirements. •Apply skills directly aligned with my Computer Information Systems and Technology (CISTech) degree by delivering hands-on technical support, managing equipment distribution, and supporting 100+ device setups each semester. Show less

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  Microsoft

  Aug 2024 - Dec 2024

  Microsoft Learn Student Ambassador

  Selected as 1 of 30 students from over thousands applicants, including master's and PhD candidates.The Microsoft Learn Student Ambassador Program is a prestigious global initiative designed to empower students to develop technical skills, lead workshops, and inspire their communities. Ambassadors collaborate with Microsoft professionals and peers to tackle real-world challenges, drive innovation, and lead digital transformation initiatives on their campuses and beyond. The program provides opportunities to enhance leadership, gain hands-on experience with Microsoft technologies, and contribute to solving pressing community issues.Key Contributions:Accessibility Project (SOS Presentation):Co-led the Azure Avengers team with 4 teammates to propose accessibility solutions for 30,000+ UT Dallas students.Developed and presented solutions utilizing:Copilot: Real-time captioning, AI-powered voice input, and multilingual support.Teams: Live captions, transcription, and multilingual translation.Microsoft 365 Suite: Accessibility checker, dictation, and text-to-speech features.Technical Development:Completed 10+ hours of hands-on training in Microsoft 365, Copilot, and Power BI, applying these skills to real-world accessibility projects.Community Engagement:Contributed to initiatives that improved accessibility and digital literacy across UT Dallas, benefiting 30,000+ students and faculty.Leadership & Collaboration:Collaborated with Bachelor's, Master's, and PhD students, fostering teamwork and delivering impactful projects aligned with Microsoft's mission to drive digital transformation.Graduation:Graduated as part of the Fall 2024 cohort, with the ceremony held on December 6, 2024. Show less