Ma. Catherine Pamplona

Experience

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  McDonald's Philippines (Golden Arches Development Corporation)

  Apr 2009 - May 2014

  Assistant Manager

  • Trained employees to ensure exceptional service and customer satisfaction. • Oversee ordering and inventory management. • Standardized operations to maintain compliance. • Making crew performance review. • Assigned as Scheduling Manager to maintain work schedules of crew members. • Also assigned as Marketing Manager to help boost sales of the store focusing on birthday parties and bulk orders. • Resolving customer complaints and concerns promptly. Show less

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  The International School of Choueifat

  Jul 2014 - Nov 2016

  School Receptionist

  • Answer students, parents, and visitor inquiries • Collect information from new students• Maintain confidential student records input data and file appropriately • Check supplies and materials needed in the admin area.

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  Kevin Mercado Philippine Restaurant

  Feb 2017 - May 2020

  Restaurant Manager

  •Create a staff schedule to ensure appropriate staffing•Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary•Take ownership of budgets and cost control methods to minimize expenses•Address customer needs, comments, and complaints•Adhere to and enforce employee compliance with health, safety, and sanitation standards•Process payroll and maintain all relevant records•Ensure all employees are working within outlined operating standards•Report on financial performance, inventory, and personnel Show less

• 

  Melodica Music Academy

  Sept 2020 - Aug 2024

  • Make sure to reach monthly targets of all the branches• Responsible for hiring Front desk Officers• Responsible for continuous learning and development of all Front Desk Officers • Evaluate individual and organizational development needs • Assess the success of development plans and help employees make the most of learning opportunities • Ensure outstanding customer care by greeting clients and assist their needs. • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the students. Show less • Generate sales for the branch by offering services to the customers to achieve monthly branch targets by providing customer satisfaction• Responsible for handling all the student’s schedules for everyday lessons, assessment, and trials. • Knowledgeable for CRM and company’s database software and Word press. • Hands-on skills in using applications such as MS Office to facilitate daily school operations. • Responsible for updating students file for new registrations, due for renewals and dropouts. • Successfully assisted parents, students and customers with product selection and purchases, e-services transactions, and packages payments Show less

  • Learning and Development Supervisor / Front Office Supervisor

    Apr 2022 - Aug 2024

  • Front Desk Officer

    Sept 2020 - Apr 2022
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  Heguru Dubai - Right Brain Education

  Oct 2024 - now

  Center Manager

  • Strategically increasing student enrollment and brand awareness through targeted marketing campaigns specifically designed for the UAE market.• Leading and motivating a team of Heguru instructors, fostering a positive and collaborative environment that reflects the Heguru philosophy.• Overseeing telesales operations and converting leads into enrollments, demonstrating exceptional communication and customer service skills.• Managing the center's budget and resources efficiently, ensuring optimal return on investment.• Maintaining the highest standards of Heguru program delivery and operations, adhering to local regulations and guidelines. Show less