Pamela Young

Experience

• 

  New Hampshire Union Leader

  Jan 1998 - Jan 2013

  Strategic Project Manager

  • Liaised with system developers to overcome known problems and improve the service quality.• Communicated with senior management and key stakeholders regularly to provide project status updates, risks, and emerging issues. • Collaborated across multi-functional groups to identify opportunities for improvement.• Piloted the management and oversight for the entire lifecycle of process improvement. • Coached, trained, and mentored a team of 10. • Tailored communication to differing audiences from production to executives.• Pioneered improved efficiency and quality levels throughout the company through the use of design thinking methodology which dramatically improved the workflow process, IT upgrades and software application implementation. • Reduced costs $45,000 through the realignment of workflow while implementing new software.• Proficient with and maintained advanced knowledge of the in-house application(s).• Configured and updated customizable online interface for end users.• Optimized vendor management, scheduling, task management, query performance, and populated data. • Reduced calls to IT vendor support by 30% through development and implementation. • Spearheaded cross-functional team leadership in the coordination of assignments with technical and creative expertise. • Installed, modified, and repaired computer hardware, software and network systems. Ensured completion of computer and server backups.• Optimized and transformed vendor-customer relationships by piloting advisor role for product development and project management. • Developed queries and reports to illustrate the features of the application. • Acted as Database Manager for the collection of digital touchpoint data and director of the vendor data acquisition program and led data strategy recommendations to vendors. Show less

• 

  Keystone

  Jan 2013 - Jan 2016

  Project Manager

  • Shaped business transformation and strategic direction, marketing, social media, information systems, as well as infrastructures to accelerate business growth and gain a competitive edge. • Communicated with key stakeholders regularly to provide project status updates, risks, and emerging issues. • Spearheaded CRM activities for design and production relatedactivities.

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  Graphic Packaging International, Inc.

  Jan 2016 - Mar 2022

  Application Support Specialist

  • Designed the front end/presentation layer of the user interface. • Update application configuration as needed to meet the business requirements• Maintain application configuration including user rights and security• Act as a subject matter expert of assigned applications for all internal & external business partners• Provide end user and technical training to business and inter-department personnel• Create knowledge base documentation and training materials for End User Support (EUS)• Create, interpret, update technical documentation for internal department consumption• Work directly with stakeholders to develop essential software features • Train, coach, and mentor staff to ensure implementation/adoption and understanding of new software features• Monitor stakeholder satisfaction to maximize value of the applications • Performs root cause analysis and corrective action development.• Ignited massive labor savings - cutting costs by over 12,000 manhours per year via the SME implementation of Measure Color. • Onboarding plants, integrating them into parent system and processes.• Serves as leader of project team for Rules Base Automation which interprets XML from ERP to 3rd party applications.• Drives improvement and enforce best practices in the current application configurations• Spearheads strategic planning for suppliers, vendors, and customer support for project management and production. Show less

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  Protective Life

  Mar 2022 - now

  Engineer II, Computer Systems

  • Manage the full application lifecycle for each application, build and maintain roadmaps, manage upgrades, set and manage security policies, define and test disaster recovery plans, and provided application support.• Build close partnerships with business departments• Gain a solid understanding of business process, workflows, and data requirements• Analyze the performance of all supported applications• Implement solutions to optimize performance• Ensure that applications are available during agreed upon availability windows Show less