Jetro Damasceno

Experience

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  Golden Tulip Hotels, Suites & Resorts

  Nov 2012 - Jan 2014

  Reservations and Groups Intern

  - Customer service, by phone, extranets and e-mail, informing them about the hotel's facilities, services, location, rates and payment methods;- Confirmation, changes and cancellation of reservations with precision, agility and efficiency;- Control of the occupancy, inventory, possible duplications, credit, no-show guarantee and advance payments, preserving commercial ties;

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  Pleasant Valley Country Club

  Feb 2014 - Apr 2014

  Events Assistant

  - Excellence in providing service to club members, their families and guests, according to guidelines and recommendations;- Setting of events, following instructions sent in the banquet event order;- Monitoring meetings and social events, making sure the quality of service and customer satisfaction;- In the absence of events, I provided support at the club's various restaurants, either as a waiter or hostess;

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  BHG - Brazil Hospitality Group

  Apr 2014 - May 2017

  - Establish and maintain relationship with all business partners;- Responsible, in partnership with the sales executive, for the tour & travel segment to be the main revenue generator in 2016, for the company, on a national level;- Preparation and analysis of reports, identifying and monitoring accounts's numbers, ensuring their service and understanding possibilities for growth, as well as risks;- Support to executives and sales director on customer service, preserving and improving business relationships.- Conducting site inspections at the hotel and participating in training visits with clients; Show less

  • Sales Assistant

    Apr 2015 - May 2017

  • Reservations Agent

    Apr 2014 - Apr 2015
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  Hilton

  May 2017 - now

  - Alteration and implementation of the new hotel distribution model, aiming simultaneous growth in ADR and room revenue;- Definition of the rate strategy for all segments, allowing greater market penetration;- Creation and monitoring of reports, understanding purchasing behavior and making decision to maximize revenue;- In partnership with revenue director, we achieved Top 10 best performance hotel in RGI impact YOY all America’s Region;- +45.5% increase in Transient Room Revenue YOY; Show less - Effective and precise management of all Hotel groups blocks, controlling its inventory;- Proactive contact with customers, anticipating their needs, adapting it to the possibilities, maintaining the service of excellence, solving unforeseen circumstances and realizing new needs, exceeding their expectations;- Coordination with the operational teams, having, not only, assertive communication with them, but also helping them in the planning, control and execution of the service;- Interaction with sales and revenue management directors, maintaining clarity and accuracy in reports, tracking hotel numbers against goals and collaborating in reaching it; Show less

  • Cluster Revenue Manager

    Feb 2023 - now

  • Revenue Manager

    Feb 2022 - Feb 2023

  • Revenue Coordinator

    Mar 2019 - Feb 2022

  • Groups Coordinator

    May 2017 - Feb 2019