Yajvendra Singh

Experience

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  HCLTech

  Dec 2011 - Jul 2014

  Executive

  - MS CRM Administrator- User management along with their roles.- Coordinating with technical resource for change request requirement- Looking after data migration through Data Migration Manager and MS CRM updates- Creating MS CRM users and ensuring roles given to them- Checking availability of data on MS CRM for calling (Prospecting, Follow ups)- Uploading customer information on MS CRM for profiling and lead generation- Preparing all the internal and external reports (Agent Productivity Report, SLA Report, Table F, hourly, daily, weekly and monthly) and ensuring 100% on time and accuracy- Analysis and Implementation of better performance strategies- Data Management- Uploading & extracting data from Dialer- Real time monitoring of agents & campaign management on Dialer Show less

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  Tata Technologies

  Jul 2014 - Apr 2018

  IT Consultant

  • Understanding company business goals, sales strategies, global sales process alignment requirements and solution appropriate business flows in MS CRM.• Enhanced existing MS CRM solution by implementing various Sales and Marketing modules like Survey Management, Contract maintenance & Renewals, Quotes Management, Case Management, Products/Services discounting Approval Process using CRM.• Liaison with business owners across Sales, Marketing, Finance and Delivery.• Devised Integration process between CRM & SAP and third party custom applications using Scribe and WCF.• Understanding the nuances of both the Product and Services sides of the business.• Prepare CRM Training Material and Conduct Training for End Users globally.• Work with end users to understand their pain points and ensure that their needs are addressed, improve end-user productivity.• Understanding the nuances of both the Product and Services sides of the business. Show less

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  Pragmasys (Acquired by UST)

  Apr 2018 - May 2021

  Senior Consultant

  - Understanding the client Requirement.- Looking for the design prospective of the requirement.- Identify, communicate and mitigate risks proactively in a project, ensuring projects are delivered within scope and on-time.- Working as a Business Analyst and Roll Out Manager for BMW Japan Project to Implement Dynamics 365.- Handing a team of six developers and make them understand the design to cater the requirement. - Handling the Scrum meeting as scrum master.- Help the team for functional and technical prospective to achieve the goals. - Working on the agile methodology and planning the project.- Working as a bridge between development team and client to achieve the project target in limited time.- Showcase of the project to client at completion of every Sprint to get better picture of progress.- Prepare CRM Training Material and Conduct Training for End Users globally (Train the Trainers) Show less

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  Accenture

  May 2021 - now

  Application Development Specialist - Functional