Jitender Singh

Experience

• 

  PizzaExpress UAE

  Dec 2005 - now

  ● Spearheading end-to-end restaurant operations & P&L functions across Dubai, leading multicultural teams of 300+. ● Facilitating new restaurant launches, managing comprehensive pre-opening activities, licensing & team development. ● Turning around underperforming restaurants with innovative customer engagement & revenue generation strategies.● Managing liquor licensing & compliance with regulatory policies & standards, driving restaurant functions & profitability. ● Developing long-term operational & commercial strategies, ensuring business excellence with minimal risks. ● Ensuring exceptional dining experience across restaurants, exceeding guest expectations.● Achieving the P&L objectives & customer satisfaction, developing the Standard Operating Procedures (SOP). ● Driving sustainable business expansion with tactful operational transformation & resource optimization. ● Analyzing fiscal reports, achieving budgetary targets with apt cost containment & resource management tactics. ● Liaising with the leadership on business performance & proposals, strategizing business decisions & objectives.● Evaluating gaps & implementing policies, workflow & technologies, aligning organizational vision & regional market requirements.● Spearheading the end-to-end business functioning & infrastructure development, ensuring business continuity & profitability.● Managing & delivering multiple projects, streamlining the budget, resource, risk management & team performance.● Developing sales and promotional plans to drive EBITDA and enhance guest engagement.● Supervising Inter Outlet Food Quality Audits & maintaining sanitation practices, adhering to food handling & HSE regulations.● Fostering a high-performance team through strategic talent utilization, engagement, monitoring, coaching, and disciplining.● Driving target setting, forecasting, revenue & KPI reviews with fertile outcomes. Show less ● Led multiple restaurant operations across the area, enhancing efficiency & customer satisfaction.● Implemented & tracked SOPs, ensuring consistent service delivery & increased profitability.● Optimized the financial health of the restaurants, augmenting the net profit margin by 1%.● Instituted innovative sales & promotional tactics, enhancing foot traffic & sales per customer by 10%. ● Implemented inventory control systems, optimizing COGS & inventory levels. ● Recruited & mentored a team of 250+ food & beverage professionals, fostering a high-performance culture.● Provided prompt resolution to guest concerns & escalations, enhancing guest satisfaction & retention. ● Engaged with the local community and industry partners, fostering relationships & enhancing brand reputation. Show less ● Joined the company as a food & beverage professional and received 3 promotions to the restaurant manager position. ● Supervised daily restaurant operations, ensuring optimum guest service & profitability.● Strategized innovative menus, synchronizing brand theme & high-end client expectations.● Anticipated guest needs & customized service delivery, building & nurturing guest relations & loyalty. ● Reduced variable costs by 1% through stringent controls on overtime, overheads & inventory.● Developed sustainable supplier relations, ensuring uninterrupted ingredient supply.● Strategized & rolled out pricing & promotional events, increasing visibility & revenue.● Formulated revenue generation ideas without compromising on food quality & guest experience.● Ensured smooth service to private & corporate banquet events, hosting the maximum guest size of 500+.● Trained a team of 50+ on guest servicing, F&B knowledge, and health & safety standards.● Maintained strict quality control measures, ensuring compliance with the brand & regulatory standards. ● Raised staff productivity by 5% with strategic work delegation & incentive plans.● Solicited guest feedback and steered continuous process improvement, delivering a refined restaurant experience. Show less

  • Operations Manager

    Feb 2018 - now

  • Area Manager

    Jan 2014 - Feb 2018

  • Restaurant Manager

    Dec 2005 - Jan 2014