Shahin Ahmod

Experience

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  Transcom Foods Limited

  Jan 2014 - Jan 2018

  - Customer Service: - Greeted and assisted customers in a friendly and efficient manner. - Took and processed customer orders accurately and efficiently. - Resolved customer concerns and ensured a positive dining experience.- Food Preparation and Handling: - Prepared and cooked food items according to KFC's standards and recipes. - Maintained cleanliness and hygiene in the food preparation area. - Managed inventory and ensured proper stock levels of ingredients.- Cash Handling: - Operated cash registers and processed customer payments. - Handled cash transactions with accuracy and accountability. - Balanced cash drawer at the end of each shift.- Team Collaboration: - Worked collaboratively with team members to ensure smooth operations. - Assisted colleagues during peak hours and supported a positive team environment. - Participated in team meetings and training sessions.- Upselling and Promotion: - Recommended additional items to customers, effectively increasing sales. - Promoted special offers and upselling strategies to enhance customer satisfaction and boost revenue.- Cleanliness and Maintenance: - Maintained a clean and organized work environment, adhering to health and safety standards. - Conducted routine cleaning tasks and participated in scheduled deep-cleaning activities.- Training and Mentoring: - Trained new team members on company policies, procedures, and customer service standards. - Provided guidance and support to less experienced team members. - Recognition and Awards: - Recognized as Employee of the Month [Month, Year] for consistently exceeding performance targets. - Received positive feedback from customers and supervisors for exceptional service. Show less

  • Team Member

    Oct 2017 - Jan 2018

  • Team Member

    Jan 2014 - Sept 2017
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  Snebtaf

  Oct 2017 - Mar 2018

  Web Designer

  - Designed responsive websites using HTML and CSS- Produced graphics and multimedia content for enhanced user engagement.- Implemented SEO strategies for improved website visibility.- Effectively managed multiple projects, ensuring timely delivery.- Proficient in Adobe Creative Suite; Stayed current with industry trends.- Maintained a portfolio showcasing design projects and achievements.One of my lovely projects:https://bricklanejammemasjid.org.uk/

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  Grocery Bazar BD

  Apr 2018 - Dec 2018

  Co-Founder

  Grocery Bazar BD is embarking on its business journey with a primary focus on a personalized approach to customer service. Our core strategy involves reaching out to customers directly and going door to door to ensure a face-to-face connection. We are dedicated to providing an extensive range of necessary grocery products, aiming to meet the diverse needs of our valued customers. Our commitment lies in delivering convenience and quality right to the doorstep, establishing Grocery Bazar BD as your go-to source for all essential grocery needs. Show less

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  Agora Limited

  May 2019 - Aug 2019

  Shift Supervisor

   Manage and guide shift employees, delegating tasks and ensuring policy adherence.  Maintain excellent customer interactions and address concerns promptly.  Monitor stock levels, replenishment, and product displays.  Coordinate opening/closing, cash handling, and safety protocols.  Report to the general manager and meet with management to review goals and metrics.

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  TalTech – Tallinn University of Technology

  Aug 2019 - Jun 2021

  MBA

  • General studies – I have gained knowledge about the components of the international business environment and trends in global business.• Core studies – including an overview of business information systems, integration of systems and analysis of business processes; acquire knowledge and skills in marketing and leadership.• Special studies – I have achieved financial and managerial accounting knowledge as well as financial management and analysis knowledge to enable the successful evaluation of business ideas and support the growth of the value of the company.• Master’s thesis – I have written a research paper on “Mental health and work attitude of people in the IT sector after the first wave of COVID-19 in Bangalore” that help me to deal with and solve a practical business administration problems, and skills for applying theoretical knowledge to solve practical issues on the level of academic master’s degree. Show less

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  Apollo Group

  Nov 2019 - Jul 2021

  Team Trainer

  • Conduct role-playing activities to grow interpersonal skills (e.g. discussion, teamwork and conflict management).• Identify individual and team skills gaps.• Schedule regular training sessions with employees (e.g. monthly or quarterly).• Maintain updated reports of training curricula and material.

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  Stora Enso

  Jul 2021 - now

  Accounts Payable Specialist

  • Ensuring that all invoices are accurately processed and authorized within the agreed deadline.• The supplier related queries are handled efficiently & effectively.• Solving problems in co-operation with BU and other counterparts.• Performing operative Accounts payable tasks (purchase invoice processing, corrections, checking reminders/statements etc.)• Verifying and posting AP payments, identifying, and communicating payment discrepancies.• Operating and maintaining AP ledger, processing AP period closing and Executing month-end activities (purchase invoice accruals).• Supporting the team members in their daily tasks. Show less