Nancy Pham, BSc, PMP

Experience

• 

  TEKsystems

  Jul 2014 - Jun 2016

  As an Account Manager within our Healthcare Services division in the Greater Toronto Area, I am responsible for strategy, execution and delivery of all our service offerings to Healthcare Information Technology Companies, Hospitals, and Pharmaceutical companies as well as maintaining relationships with key personnel within the accounts I support and am responsible for being a Subject Matter Expert on Healthcare IT.We offer a full range of services for Healthcare & Pharmaceutical companies. Services that we offer include traditional IT staff augmentation, workforce planning, solutions and many more customized to our customers' needs. In addition to my role, I am also responsible for coaching and training a team of IT specialized recruiters. Show less TEKsystems was recently named Fortune 100 Best Companies to work for!• Develop recruiting strategies designed to identify qualified candidates through various recruiting tools• Match candidates’ strengths with clients’ requirements by evaluating, screening, and interviewing candidates.• Negotiate wages, terms and conditions of employment with candidates, and gain a commitment from candidates for current and future job requirements.• Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counselling, coaching, and disciplinary measures when necessary.• Work with Account Managers to identify top accounts, target skill sets, key market segments, and assess clients’ staffing requirements.• Maintain relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and obtain referrals and sales leads.Specialties: Talent Acquisition, Leadership, Staffing Services, Sales, Recruiting, Social Media Marketing, Human Resources, Customer Relations, Communications Show less

  • Account Manager- Healthcare & Pharmaceuticals

    Nov 2015 - Jun 2016

  • Technical Recruiter

    Jul 2014 - Oct 2015
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  Mackenzie Health

  May 2017 - Dec 2024

  - Responsible for project plan and timeline development, project budget control and tracking, & strategy development for the execution of the project to successful delivery- Managing project expectations appropriately throughout delivery to ensure risks are clearly identified and mitigation strategies are in place to minimize impact- Collaborating closely with operational key leaders and staff who are supporting clinical and non-clinical programs, third party vendors and other organizational teams- Requirements gathering, workflow development and process mapping for both current and future state to support a successful change Show less - Manages all training operations for EPIC including the coordination and scheduling of in-class training, communicating with appropriate stakeholders, and setting up roles within the eLearning system to ensure pre-requisite eLearning is assigned to learners- Oversees and coordinates the development of all training materials and the training environment build including training manuals, lesson plans, and other materials used by trainees- Monitors and reports training milestone achievements and metrics to the EMR project office- Liaises with Professional Practice, Human Resources, Learning and Organizational Development, Operations, and Medical Affairs to ensure the Epic training needs of the organization are met (staff and physicians)Project Experience:Epic 2018 Upgrade & January 2019 DowntimeThis project was an end-to-end implementation of the Epic 2018 Upgrade. For this project, the planning and coordination was completed in collaboration with the application and infrastructure teams for the phases of building, testing, training, implementation, ongoing support post go-live. September 2018 Planned Downtime This project was an end-to-end Epic system update for ongoing maintenance of Epic 2017. The coordination and collaboration with Epic SMEs, technical teams and application teams was required for the efforts of building, testing and training. MyChart Planned and coordinated biweekly to monthly steering committee meetings to provide status updates on ongoing issues to be resolved, provided updates on any changes or net new features of MyChart that may be implemented either immediately or in the new future and provided reporting on MyChart end user usage of both web and mobile MyChart. Show less • Coordination and management of 76+ EMR Support Students for At-The-Elbow Support for Epic implementation• Understanding of various EPIC Applications to understand which students would be most suited to support the applications in the various units across Mackenzie Health • Created student schedules to coordinate shift times and dates, classroom locations, and independent study days for additional Epic training • Assisted in payroll duties for EMR Support Students • Responsible for problem solving and managing conflicts that involved EMR Support Students • Coordination with various teams to provide student support for various tasks including: Technical Dress Rehearsals, Cutover, Scanning Assistance for Appointment Conversion, Shadow Charting and more• Supported the Operations Support Center post Go-Live by answering calls within the organization to resolve issues, transfer calls to the technical team, and/ or re-allocate student support for EPIC Support when requested Show less

  • Project Manager

    Dec 2022 - Dec 2024

  • Manager, ICAT Projects (contract)

    Sept 2021 - Dec 2022

  • Project Lead

    Jul 2019 - Sept 2021

  • EMR Training Coordinator

    Sept 2017 - Jun 2019

  • Student EMR Support Supervisor

    May 2017 - Aug 2017
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  William Osler Health System

  Jan 2025 - now

  Manager, HIS Project Management Office