Mahesh K.M

Experience

• 

  Oracle

  Jul 2006 - now

  Develop business architecture using requirements such as scope, workarounds, risks, dependencies and affected applications.Analyze business requirements through reviewing process documentation, personal interviews, calls with stake holders, workshops and workflow development.Communicate and finalize business requirements by constructing MS visio flows or posting requirements on review tool and ensure stake holders visualize the end state .Provide input and look at opportunities to automate existing process and reduce manual intervention.Liaise between OAL and business to ensure both have mutual understanding of what is being delivered and address concerns of both the teams.Drafting test cases, Conducting UAT testing and report any concerns to IT team through bug tool and service cloud and suggest workarounds if needed. Responsible for Signing off projects, documentation, go live communications and support.Major Projects handled :Spread sheet upload solutionPartner Automation DashboardOracle Partner storeCloud products Partner backlog reporting Input /Output quality Credit memo and rebill Skills : Process Transition, Operations Management , XML/EDI, Business Analysis, Business Requirement Documentation, Project Management, Automation projects, End to End Testing, Budgeting, Workflow Management, Prince2 Practitioner , Ecommerce, Oracle order management, Quality Management ,Oracle partner store , Process implementation , Oracle Applications , Solar , Bug tool , People management , Business planning, Sales operations, Online sales ,Bug tool , Solar , QA Testing , User acceptance testing , JIRA ,Business intelligence , Apex ,B2B Show less Manage team of 15 people and contractors responsible which provides First line support to Oracle partner store (OPS)Work with Customers globally to collect and address concerns related to OPSResponsible for posting announcements on OPS home page and maintaining it and working with communications team to roll out announcement and enhancements to Oracle partner community.Have been responsible to ensure Team deliverables are as per SLA (Productivity, TAT, Quality and other Risk Compliances).Planned, Designed and Implemented backup training plans and performance improvement plans for the team members & providing them opportunities to enhance their skills and knowledge.Handled the FTE Planning and Resource allocations in accordance to meet the Team SLA’s and Team Budget for Captive Business.Have groomed Team Members as per the CDP requirements of the company and have moved up their career level in the Organization.Responsible for Quality & process improvement initiatives and coordinate for continuous testing in Oracle 12i application enhancements and new business models.Liaison with the Internal Auditors and documentation team to ensure that the processes are SOX compliant and are adhering to the internal controls of the company. Show less

  • Senior Operations Manager

    Apr 2022 - now

  • Operations excellence manager

    May 2020 - Apr 2022

  • Senior project manager

    Jun 2013 - May 2020

  • Manager

    Mar 2011 - May 2013

  • Team Lead

    Feb 2010 - Mar 2011

  • Senior Analyst

    Feb 2008 - Feb 2010

  • Analyst

    Jul 2006 - Jan 2008