Susan Bernard

Experience

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  Rosen Auto Leasing

  Jan 2000 - Jan 2002

  Customer Service Associate

  - Coordinated the entire sales process, including financial and sales contracts, with honesty and integrity to not only guarantee accuracy but also ensure excellent customer experience, producing an 80% referral rate for new business

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  Younkers

  Jan 2002 - Jan 2003

  Customer Service Counter Manager

  - Trained, managed and evaluated a staff of 12, instilling values of warm, friendly & personable service combined with deep knowledge of products, which yielded a sales increase of 15% year-over-year- Organized stock and inventory levels to ensure proper product availability

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  Mutual 1st Federal Credit Union

  Jan 2003 - Jan 2005

  Loan Officer

  - Analyzed each individual customer’s situation in order to determine which types of loans and financial plans would be the most beneficial to their specific needs and align best with their goals

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  JCPenney

  Jan 2005 - Jan 2016

  Diamond and Fine Jewelry Customer Service Supervisor

  - Developed strong connections with customers by listening to their needs and adhering to their desires when presenting options, leading to an overall rise in customer loyalty as the #1 producer in a 17-store region and the #2 highest driver of sales

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  Jewish Federation of Omaha

  Jan 2016 - now

  Advertising & Client Relations Manager

  - Advise and educate clients on how to best utilize company offerings in order to maximize reach and audience impact for their specific business, resulting in the acquisition and retention of over 300 accounts- Interact and engage with customers to gain deep understandings of their strengths and challenges in order to develop meaningful relationships and deliver the highest levels of customer service, which ultimately quadrupled the number of new clients