Maxim Horda

Experience

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  PRO-POLIS

  Oct 2001 - Apr 2003

  System administrator

  ** Junior System Administrator Role: Held a position as a Junior System Administrator, gaining valuable experience in system management and support.** End User Workstation Support: Provided comprehensive support for end user workstations, ensuring efficient operation and prompt resolution of technical issues.** Server Software and Hardware Support: Delivered expert support for server software and hardware, maintaining optimal performance and reliability.

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  Svit-Tur

  Sept 2003 - Apr 2004

  System administrator

  ** End User Workstation Support: Provided comprehensive support for end user workstations, ensuring efficient operation and prompt resolution of technical issues.** Server Software and Hardware Support: Delivered expert support for server software and hardware, ensuring optimal performance and reliability.** Data Security Implementation: Implemented robust data security measures to protect sensitive information and maintain system integrity.

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  Soft Service Holding» (Home decor retail “Decor Service”)

  Apr 2004 - Mar 2006

  System Administrator

  ** End User Workstation Support: Provided comprehensive support for end user workstations, ensuring smooth operation and resolving technical issues promptly.** Hardware Assembly and Security Updates: Assembled workstation and server hardware, implemented security-related updates, configured Active Directory and web browsing policies, and ensured robust data security.** Network and Storage Design: Designed and installed network file storages and print server queues to optimize resource management and efficiency.** LAN and VPN Configuration: Configured Local Area Networks (LAN) and implemented Virtual Private Networks (VPN) to facilitate secure office-to-office data exchange.** On-Site Business Trips: Conducted business trips to client sites for server hardware upgrades, ensuring minimal downtime and efficient implementation. Show less

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  Ciklum

  Mar 2006 - Dec 2007

  Support Engineer

  ** Operating System Support: Provided comprehensive support for Windows and Linux operating systems, including the installation and configuration of mail servers, web servers, file servers, and test servers. Designed, installed, and configured VMware servers, performed system upgrades, and resolved software and hardware-related issues for customer servers.** Server Migration: Successfully managed the migration of production servers from physical to virtual environments, ensuring minimal downtime and seamless transitions.** Software Compilation: Compiled installation packages for end users and test lab purposes, including Linux kernel modules and various software applications.** Technical Expertise: Demonstrated extensive knowledge and skills in server management, operating systems, and virtualization technologies. Show less

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  NATEK

  Jan 2008 - Oct 2012

  Unix IT Specialist for IBM Global Services

  ** Operating System Security Support: Provided comprehensive security support for Linux, AIX, and Windows operating systems. Coordinated activities, processed received data, and opened tickets or change records for customer server systems. Developed detailed work instructions and facilitated skill transfer to team members.** Change Management: Tracked and implemented change activities from initiation to final resolution, ensuring seamless transitions and minimal disruptions.** Software and System Maintenance: Installed new software releases, performed system upgrades, evaluated and installed patches, and resolved software-related problems to maintain optimal system performance and security.** Audit Testing Participation: Actively participated in audit testing, demonstrating compliance with security standards and showcasing technical expertise. Show less

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  IBM

  Nov 2012 - Mar 2016

  Certified IT Specialist - Customer infrastructure support

  ** Operating System Support: Provided comprehensive support for Linux, AIX, and Solaris operating systems, including change management, incident management, and issue management. Responsibilities included new server builds, installation of new software releases, system upgrades, evaluation and installation of patches, and resolution of software-related problems. Available for on-call support 24/7.** Server Build Expertise: Specialized in building and configuring servers, particularly AIX and Linux environments.** Unix OS Support: Delivered expert support for IBM AIX and Linux RedHat operating systems, including on-call support to ensure system reliability and performance.** Project Leadership: Acted as a lead in several high-impact projects, demonstrating strong leadership and project management skills.** Audit Testing Presentation: Represented the technical team during audit testing, showcasing technical expertise and ensuring compliance with audit requirements. Show less

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  IBM Client Innovation Centers Europe

  Mar 2016 - Nov 2021

  Systems Administrator - Dynamic Automation Europe

  ** Infrastructure Support: Provided comprehensive support for IBM Bluemix (SoftLayer) cloud-based Dynamic Automation Europe services, including server deployment and security implementation.** Customer Network Integration: Facilitated seamless integration of customer networks with Dynamic Automation Europe services.** Server and Network Security: Ensured robust security measures for servers and networks, including the implementation of firewalls and other security policies.** Linux Subject Matter Expert (SME): Leveraged extensive expertise in Linux to support various technical and operational needs. Show less

• 

  Kyndryl

  Nov 2021 - now

  - Cluster Operations & MaintenanceMonitor, maintain, and troubleshoot OpenShift clusters across environments (dev, staging, production).Ensure high availability and performance of containerized workloads.- Incident Response & Root Cause AnalysisRespond to alerts and incidents related to OpenShift infrastructure.Perform deep-dive investigations into pod failures, etcd backup issues, networking problems, and resource bottlenecks.- Automation & CI/CD IntegrationDevelop and maintain automation scripts for cluster tasks (e.g., backups, scaling, patching).Integrate OpenShift with CI/CD pipelines using tools like Argo, GitHub, or Tekton.- Backup & Disaster RecoveryManage etcd backups and restore procedures.Validate backup integrity and ensure compliance with recovery objectives.- Security & ComplianceApply security patches and updates to OpenShift components.Implement role-based access control (RBAC), network policies, and audit logging.- Collaboration & EscalationWork closely with application teams, platform engineers, and Red Hat support.Escalate issues when needed and follow through on resolution. Show less Kyndryl Bridge - Integrated AIOps L2/L3 EU (SRE)Kyndryl Bridge is an AI-powered, open-integration digital business platform designed to help organizations manage and transform their complex technology environments.** Service and Application Support: Provide comprehensive support for services and applications on IKS, AKS, and Tanzu Kubernetes clusters.** Customer Troubleshooting: Assist customers in resolving issues related to connectivity, Data discrepancies, and data analytics (ELK).** Defect Identification: Identify application defects and collaborate with developers to implement upcoming fixes.** Network Collaboration: Work closely with network and development teams to troubleshoot customer network connectivity issues, including routes, firewalls, DNS, and other related aspects. Show less

  • Senior Lead, Site Reliability Engineer

    May 2025 - now

  • Senior Lead, Systems Management (SRE role) - Kyndryl Bridge Europe

    Nov 2021 - Sept 2025