Tonya Kenyon

Experience

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  Direct Aire, Inc

  Jun 1991 - Mar 1999

  Office Manager

  *F/C Bookkeeping (A/P, A/R, Payroll, collections, inventory, general ledger, etc.) Developing and implementing for administrative systems, such as record management. Managing the budget. *Manage staff development and training. *Schedule meetings, appointments, installation jobs and service calls. *Organize office operations and procedures.*Onboarding process for new hires.*Excellent time management skills and ability to multi-task and prioritize work.*Attention to detail and problem solving skills. Show less

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  Butler Heating and A/C

  Nov 1999 - Jun 2000

  Office Manager

  *Schedule meetings, appointments and jobs.*Maintain the office condition and arrange necessary repairs.*Manage office G&A budget, ensure accurate and timely reporting.*Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements).*F/C Bookkeeping (A/P, A/R, Payroll, collections, inventory, general ledger, etc.) Developing and implementing for administrative systems, such as record management. Managing the budget.

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  Washington Group Int.

  Jun 2000 - Jun 2001

  Labor Dist. Specialist

  *Successfully lead a team of six in ensuring that 100,000 time sheets per week were successfully processed.*Maintains payroll operations by following policies and procedures; reporting needed changes. *Maintains employee confidence and protects payroll operations by keeping information confidential.

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  Albertsons

  Sept 2001 - Jul 2006

  Operations Manager

  *Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.*Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Show less

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  Safeway

  Jul 2006 - Jun 2007

  Operations Manager

  *Improve customer service experience with engaging customers. *Maintain an orderly workflow according to priorities.*Recruit, mentor and develop cashiers and courtesy clerks and nurture an environment where they can excel through encouragement and empowerment.*Working knowledge of customer service software, databases and tools.*Excellent knowledge of management methods and techniques.

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  Krogers - Fred Meyers

  Jun 2007 - May 2018

  Customer Service Manager

  *Manage staff, preparing work schedules and assigning specific duties. *Determine staffing requirements, and interview, hire and train new employees. *Greeting and assisting customers with questions or complaints. *Take ownership of customers issues and follow problems through to resolution.*Adhere to and manage the approved budget.

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  Kroger

  Sept 2015 - May 2018

  Customer Service Representative

  *Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.*Check to ensure that appropriate changes were made to resolve customers' problems. *Refer unresolved customer grievances to designated departments for further investigation.

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  Farmworker Housing Development Corporation

  May 2018 - now

  *Full charge bookkeeping (Accounts Receivable, Accounts Payable, General Ledger, Payroll). Monthly Financials for the board.*Answer phones and purchase and keep inventory of office supplies*Build different reports for the Executive Director.*Assist the Housing Developer Manager with tracking of different projects.

  • Office Manager / Corporate Accountant

    May 2018 - now

  • Office Manager / Corporate Accountant

    May 2018 - now

  • Office Manager & Bookkeeper

    May 2018 - Aug 2021
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  Evolve Property Management & Workforce Development

  Sept 2019 - now

  *Full charge bookkeeping (Accounts Receivable, Accounts Payable, General Ledger, Payroll). Monthly Financials for the board.*Answer phones and purchase and keep an inventory of office supplies*Build different reports for the Executive Director.*Assist the Housing Developer Manager with tracking of different projects.

  • Corporate Accountant

    Sept 2019 - now

  • Full Charge Bookkeeper

    Sept 2019 - Aug 2021
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  First Tech Federal Credit Union

  Aug 2021 - Feb 2022

  Operational Specialist