Caitlin H.

Experience

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  SweetFrog Frozen Yogurt

  Dec 2012 - Feb 2019

  Manager

  Hired to establish sound operations for a new store location, with emphasis on developing new employee processes and driving monthly revenue growth. Elevated the employee experience after customizing the training program for teams of up to 12 staff members. Drove improvement in daily operations, customer satisfaction, and the employee experience while maintaining oversight of a $70K store budget. 🏆Accomplishments include:►Boosted customer awareness, leading to a 20% increase in foot traffic through targeted marketing and outreach campaigns. ►Enhanced organizational profitability after designing a training and onboarding framework, reduced employee ramp up time 10%, resulting in a 25% increase in customer satisfaction. ► Increased holiday revenue by 15% after launching seasonal advertising and social media campaigns (Facebook, Instagram, Twitter) in 2013 and 2014. Show less

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  Calfee Training School

  Mar 2019 - Aug 2019

  Community Engagement & Marketing Intern

  Onboarded to support planning and execution of the Calfee Community Center Digital Project Documentary project. Co-facilitated 12 focus groups, 30 participants interviews, while compiling research to support the integrity o the film's content and message. Instrumental in improving marketing to attract multi-generational viewers. 🏆Accomplishments include:►Co-led creative direction and built marketing blueprints that expanded reach and engagement for the film's debut. Developed materials for distribution at virtual and in-person community events. ►Partnered with senior leaders and cross-functional teas to translate the film's vision into action-oriented plans; defined project schedules, timelines, resources, and milestones while guiding crews towards project completion. ►Seized opportunities to expand the diversity of film participants by including multigenerational community members for featured story highlights. Show less

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  Moog Inc.

  Jul 2019 - now

  Advanced to alleviate tracking and shipping miscalcuations in two major industrial locations. Processed global distribution orders (AVG $300K) across Mexico and Dominican Republic industrial manufacturing sites. Achievements include; 8% average cost savings on supplies and reduction in inventory shortage quarterly.🏆Accomplishments include: ►Yielded 8% average cost savings on supplies and reduced quarterly inventory shortages within one fiscal year. ►Raised output productivity by 10% serving as a point-of-contact for process engineers to integrate controls, track, and better align supplier capabilities with manufacturing design requirements. ►Optimized product delivery and inventory forecasts bu steering regulatory alignment meetings with key stakeholders. Show less Promoted quickly to decipher and interpret complex data to reconcile cost inventory shortages and shipping challenges for engineering teams. Examines confidential manufacturing records and recommended solutions to customers and stakeholders. 🏆Accomplishments include:►Reduced company-wide product shortages by facilitating specification analysis and comparisons to validate documentation and test configurations. ►Reduced flaws in inventory control and shipping procedures by centralizing communications between manufacturers, partners, and engineers to rapidly resolve data discrepancies. ►Mitigated technical data breaches. Show less

  • Supply Analyst

    Jul 2021 - now

  • Engineering Specialist

    May 2019 - Jul 2021

  • Administrative Assistant

    Jul 2019 - Oct 2019