Steven Mejia

Experience

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  Vans Shoe Company

  Jun 2005 - May 2006

  Shift Manager

  Managed up to 5 employees per shift by ensuring customer service was the top priority Ensured store was warm and inviting at all times for customers Oversaw cash flow of the safe and tills and prepared the daily bank deposit Opened and closed the store according to company procedures.

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  Viking Plumbing

  May 2006 - Aug 2006

  Assistant Manager of Customer Service

  Managed house calls for service technicians Solved on-site plumbing issues Approved orders for materials

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  Peet's Coffee and Tea, 2006 to 2009

  Aug 2006 - Oct 2009

  Shift Manager

  Managed up to 8 employees per shift to ensure smooth daily operations Oversaw cash in the safe and tills during each shift Ensured all employees received proper breaksKept inventory in the stock room to help track and order weekly supplies Ensured customer satisfaction was the top priority

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  Nordstom Credit

  Jun 2011 - Aug 2011

  Customer Service Representative

  Assisted customers with any concerns about their accounts Worked with in-store employees to locate possible stolen credit cards Monitored accounts for suspicious behaviorActivated new lines of credit Set-up payment schedules for customer's accounts Gave over the phone voice authorizations for purchases

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  Cyvex Nutrition

  Jan 2013 - Jul 2013

  Quality Assurance Technician

  Tested incoming products to ensure that they met company specifications including: particle size, moisture content, water solubility, and bulk and tapped density Verified products using FT-NIR Prepared samples and necessary paperwork to be shipped out to third party labs Read scientific papers and wrote reports for upper management Maintained daily environmental readings of the warehouse and quarantineValidated and implemented a new computerized QC management softwareConverted historical sample records into a new databaseReviewed catalog of old tested samples and recorded the results into a new databaseDesigned and implemented a new organization system for all retained samples Show less

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  Esoterix Coagulation

  Dec 2013 - Aug 2022

  All duties of the Support Services Supervisor role, in addition to the following duties: Wrote capital expenditure proposals for new analyzers and laboratory equipment Spearheaded validations of the new analyzers and laboratory equipmentParticipated in regulatory and client audits Maintained and negotiated vendor contracts for laboratory operations Coordinated with vendors to ensure that service and maintenance was performed in a timely mannerLed process improvement projects and developed new processes to improve workflow and decrease wastePrepared weekly expense reports for leadership regarding operating costsManaged waste cost for reagents through analyticsDeveloped new procedure for tracking usage and anticipation of spikes and decline in usage of inventory Show less Supervised inventory and warehouse staff including coaching, performance management, training, hiring, and personnel scheduling. Managed laboratory-wide inventory management by notifying the specific departments of new reagent lots. Followed-up with departments for status of lot correlation tests, coordinated switch reagent lots, and reviewed data for possible inconsistencies within lots. Maintained relationships and worked with vendors to setup sequesters and standing orders for lot-controlled items. Oversaw preventative maintenance and documentation functions for analyzers and equipment. Maintained technical calendar including coordination with instrument and reagent vendors. Participated in and was an advocate for appropriate process improvement programs and quality issues. Documented all activities as necessary including preventative maintenance logs, instrument function checks, troubleshooting, and quality control to ensure regulatory compliance. Adhered to SOPs and safety requirements of Esoterix, CLIA, CAP, and other regulatory bodies. Functioned as on-site IT by setting up new computers, mapping necessary drives, mapping equipment over IP ports, and troubleshooting computer issues with Windows OS.Managed It assets for the laboratory Worked with other departments in validating new instruments from installation to first patient run. Show less Reviewed 100% of all clinical trials checklist data packet Verified all calculations and reporting of clinical trial results Reviewed all SOPs for proper formatting and made updates to SOPs as needed Sent weekly reports to Scientific Director regarding checklist volume Reviewed all analyzer protocols after any changes were made Initiated and investigated any deviations of technical SOPs that would lead to a CQI Reviewed all tube transfers for accuracy Preformed 100% QC check of all final study report tables, Interim study reports, Lot-to-Lot comparisons, Instrument-to-Instrument comparisons, and validations Ensured that all analyzers had up to date preventative maintenance stickersDeveloped a new logic-based system to calculate reportable results Show less

  • Support Services Manager

    Mar 2020 - Aug 2022

  • Support Services Supervisor

    Feb 2015 - Mar 2020

  • Quality Control Technician

    Dec 2013 - Feb 2015
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  Eurofins Donor & Product Testing

  Aug 2022 - Mar 2024

  Material and Equipment Manager

  Managed Equipment Strategy, Maintenance, Facilities, and Warehouse operations for 12 labs, ensuring compliance with FDA, CAP, CLIA, and OSHA regulations.Oversaw daily business operations in a 24/7 lab environment across multiple national locations.Led investigations and audits, preparing and presenting detailed reports for internal and external reviews.Implemented new technologies and continuous improvement plans, enhancing departmental performance and process efficiency.Evaluated and validated a Computerized Maintenance Management System (CMMS), optimizing maintenance processes.Recruited, onboarded, and managed a diverse team of 9 staff members, fostering their development and evaluating performance.Managed vendor relationships, contracts, and ensured timely calibration and maintenance of assets.Developed and managed the equipment budget, collaborating with laboratory managers and the finance team. Show less