Michael Yosef

Experience

• 

  Sheraton Hotels & Resorts

  May 2009 - Nov 2010

  Bartender

  bartender jop description

• 

  Baron Hotels & Resorts Egypt

  Nov 2010 - Feb 2012

  Head Bartender

  bartender jop description

• 

  Pacha Group

  Sept 2012 - Mar 2014

  Head Bartender

  checking for the bars cleaningchecking for bar stockchecking for bars equipments Up selling building team work

• 

  InterContinental Hotels Group (IHG)

  Apr 2014 - May 2016

  F&b professional

  • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service isconsistently achieved• Effectively manage the restaurant in the absence of the Restaurant Manager• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo• Implement new company policies and procedures by developing plans and instructing staff• Provide direction to shift leaders, and staff to achieve restaurant goals• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understandtheir needs and exceed expectations• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness• Consistently monitor product and labor costs to remain within goals• Solicit guest feedback to understand the needs and wants of customers• Train and coach staff on guest services principles and practices• Follow the Silo Restaurant policies and procedures, including those for cash handing and safety/security• Monitor and maintain the Micros POS System• Assist in new menu implementation• Develop and implement creative solutions to areas of improvement• Assist in conducting staff and daily pre-shift meetings• Assist in any areas of the restaurant when staffing constraints require• Identify employee weaknesses and retrain as necessary• Complete the season to the specifications outlined in your Employment Contract. عرض أقل

• 

  Mori Co

  Oct 2016 - Mar 2018

  Tamara Designia1. Responsible for day to day restaurant operation2. Responsible for maintaining high level of customer service and satisfaction3. Effectively delegate jobs and responsibilities to restaurant staff4. Communicate with management across the company to ensure effective runningof the business as well customer satisfaction5. Work with management personnel to set targets and incentives to increaseturnover and profitability of restaurant6. Review and monitor, with bookkeeper or other financial personnel, expendituresto ensure that they conform to budget limitations. Work to improve performance.7. Supervise operation of restaurant to maximize profitability, minimize legalliability, and conform to alcoholic beverage regulations.8. Plan wine and drinks lists suited to the restaurant and its clientele. Monitor thepurchasing of supplies and perform frequent checks to ensure consistent highquality of preparation and service.9. Work with management personnel to plan and organise restaurant events10. Organise and oversee regular training of all restaurant staff concerning the menu,customer service, wine and drinks lists11. Deal with customer complaints in keeping with the company’s customer serviceethos and methods12. Maintain a positive and pro active attitude at all times13. Manage staff disagreements, grievances and situations according to thecompany’s staff code of conduct, procedures and relevant policies14. Actively seek to improve skills and achieve personal development15. Comply with all health and safety regulations.16. Perform other duties as assigned by management17. Comply at all times with the Staff Code of Conduct.18. Comply with the provisions of your contract and any of our Company Policiesand set an example for more junior members of staff.19. Seek to ensure at all times that all visitors or guests on our restaurant have the bestexperience possible. عرض أقل

  • Restaurant Manager

    Nov 2016 - Mar 2018

  • Restaurant Manager

    Oct 2016 - Mar 2018
• 

  Gaby's

  May 2018 - Nov 2019

  Restaurants General Manager

  Manage the performance of the service attendants – all Front of House employees during shifts, which includes training on new menus, supporting busy outlets where necessary, attending to guest complaints and managing a smooth relationship with the kitchen to ensure that guest satisfaction is maximised at all times • Being the first point of contact for the guests to ensure that guest complaints are dealt with the a consistent a fair manner & adherence to all company Cash handling Procedures • Adhering to the closing procedure in line with the Company’s Policies and Procedures to minimise financial risk to the Company • Assist in the development of new marketing initiatives including assist & oversee of social media requirements • Perform other duties as requested by the operation Manager. عرض أقل

• 

  Seti First

  Nov 2019 - Jan 2022

  F&b outlets manager

  Interview, hire, train, new comers Manage the inventory and order food and beverages, equipment, and suppliesOversee food preparation, portion sizes, and the overall presentation of foodInspect supplies, equipment, and work areasEnsure employees comply with health and food safety standards and regulationsInvestigate and resolve complaints regarding food quality or serviceSchedule staff hours and assign dutiesMaintain budgets and payroll records and review financial transactionsEstablish standards for personnel performance and customer service عرض أقل

• 

  Beit el salam

  Jan 2022 - now

  Food And Beverage Operations Manager