Avishil Singh

Experience

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  CONTACT CENTRES AUSTRALIA

  Aug 2015 - Apr 2016

  Telemarketer

  Make outbound calls (cold calls) to clients up to 7 hours a day

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  Spark New Zealand

  Sept 2016 - Sept 2022

  • Led the day-to-day operations for multiple sites, including Wellington retail stores and a contact centre. • Supported team in customer queries and promoted a blue culture workspace. • Fostered positive employee relationships through communication, training, and development coaching. • Created and implemented strategies for team members to reach goals.• Enforced customer service standards and resolved customer problems to uphold quality service. • Recruited and hired qualified candidates to fill open positions. • Led team meetings and one-on-one coaching sessions to continuously improve performance and develop future leaders. • Exercised good judgement and decision-making in escalating concerns and resolving issues. • Handled employee discipline and termination to address policy infractions. • Developed employee orientation and training programs for new hires. Show less • Coached team members and delivered constructive feedback to promote better productivity and build confidence.• Delegated daily tasks to team members to optimize group productivity.• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.• Directed and led employees, supervising activities to drive productivity and efficiency.• Collaborated with store lead to develop strategies for achieving sales and profit goals.• Enforced company policies and procedures to strengthen operational standards across departments.• Organized schedules, workflows, and shift coverage to meet expected business demands.• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Show less • Resolved customer complaints and reported issues to senior management.• Completed opening and closing duties to facilitate business operations.• Counted cash on hand at closing to determine shortages or overages and prepare bank deposit statements.• Supervised and led employees to maintain productivity and customer service levels.• Handled escalated customer concerns and emergencies in absence of manager or supervisor.• Educated customers about offerings, promotions and pricing to boost sales.• Mentored and coached staff by giving employees suggestions and feedback to improve job performance. Show less • Developed key customer relationships to increase sales.• Answered product questions with up-to-date knowledge of sales and promotions and presented outlines of product benefits.• Placed orders and answered customer questions in-person, through email and over the phone to maximize customer service.• Presented products and services to prospective and existing customers to meet client needs.• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.• Monitored customer order process and addressed customer issues.• Adhered to company initiatives and achieved established goals. Show less

  • Base Lead/People Leader

    Nov 2021 - Sept 2022

  • Base Support Lead/People Leader

    Aug 2020 - Oct 2021

  • Shift Lead/People Leader

    Apr 2018 - Aug 2020

  • Communications Consultant

    Sept 2016 - Apr 2018
• 

  Spark Sport

  Sept 2022 - Apr 2023

  Business Development Manager

  • Leveraged cold calling, in-person visits and referrals to build leads for Spark Sport in commercial premises.• Identified and cultivated relationships with contacts to promote our latest products.• Established strong client relationships to drive business development.• Determined business development opportunities and implemented effective strategy for client acquisition.• Identified new customers through pipelining, pre-qualification and territory analysis and management.• Gathered and analysed business, market, and competitor information to support development of strategic marketing plan.• Reviewed details on incoming contracts and service agreements to keep pricing correct. Show less

• 

  Rentokil Initial New Zealand

  Nov 2023 - now

  Customer Retention Manager

  • Managed clients in jeopardy in the Lower North Island across the three divisions in the business – Rentokil, Initial and Ambius.• Developed and maintained relationships with key accounts to ensure customer satisfaction.• Developed and implemented customer retention strategies to reduce churn rates.• Analysed customer feedback to identify areas of improvement in service offerings.• Facilitated communication between the Operations and National Sales teams regarding customer inquiries and issues.• Advised senior management on trends affecting customer satisfaction levels.• Identified opportunities for cross-selling, up-selling products or services based on customer needs, interests and referring to the Territory Manager to convert.• Conducted regular surveys to gauge customer satisfaction levels.• Resolved customer complaints promptly and professionally.• Managed multiple accounts simultaneously whilst actively re-signing customers to continue services with us.• Negotiated contracts and drafted proposals with clients to maximize profitability whilst mitigating risk of loss.• Coordinated with internal teams to ensure timely delivery of products and services to clients. Show less